What to Do if Your WhatsApp Account Gets Hacked

Learn how to recover your hacked WhatsApp account, secure your data, and protect yourself from future cyberattacks in South Africa.

🚨 What to Do if Your WhatsApp Account Gets Hacked – A South African Guide

With over 93.9% of South African social media users relying on WhatsApp as a convenient communication platform, it’s no surprise that cybercriminals are targeting the country’s favourite messaging app. Whether through phishing messages, SIM swaps, or the “linked devices” trick, WhatsApp account hijackings are on the rise — and knowing how to act swiftly can save your personal information from misuse.

📱 Why Hackers Target WhatsApp Users in South Africa

According to Meltwater.com, WhatsApp is the number one messaging platform in the country, followed by Facebook, TikTok, and Instagram. The sheer volume of users makes WhatsApp a goldmine for criminals who aim to:

• Spread scams and spam
• Impersonate victims
• Steal personal and financial data

South African tech analyst Arthur Goldstuck notes that while email phishing is still common, users are becoming more cautious. Unfortunately, people still underestimate the risks on WhatsApp, making it easier for attackers to gain access.

🛑 How Hackers Break Into WhatsApp Accounts

Cybersecurity firm Kaspersky highlights two common hacking methods:

1. Linked Devices Exploit: Hackers link your WhatsApp account to another device. You’ll still have access, but so do they — including to your chats.
2. Re-registration Attack: They re-register your WhatsApp using your number on their own device. You’ll be locked out completely.

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🛠️ What to Do If Your WhatsApp Account Has Been Hacked

If you still have access:

• Go to Settings → Linked Devices
• Log out of all devices you don’t recognise
• Change your PIN and enable two-step verification

If you’re locked out:

1. Insert your SIM card into your device.
2. Open WhatsApp and re-register using your number.
3. Enter the one-time verification code sent via SMS or call.
4. Input your 2-step verification PIN if prompted.
5. Restore from backup, if available.

🔐 Did hackers set a PIN without your consent?
Use the “Forgot PIN” option. If your email is linked, you’ll receive a reset link. Otherwise, you must wait 7 days to regain access.

🛡️ How to Protect Your WhatsApp from Future Hacks

• Enable Two-Step Verification:
  Go to Settings → Account → Two-Step Verification, and choose a PIN only you know.
• Don’t Share Verification Codes:
  Scammers will ask for them. Don’t fall for it.
• Use Passkeys (Biometric Login):
  Found under Settings → Account → Passkeys, this feature adds a strong cryptographic lock on your account.
• Beware of SIM Swap Scams:
  Visit your mobile carrier and:
  • Check for unauthorised SIM swaps
  • Ask about security layers for your number
  • Cancel suspicious call-forwarding settings
• Report and Block Suspicious Contacts
  Never engage with people asking for personal info unless you’re absolutely sure who they are.

💸 Costs of Ignoring the Signs

Failure to act can lead to:

• Identity theft
• Fraudulent transactions
• Damaged relationships or business reputations

Cybercriminals are getting smarter, but so can you.

📍Final Word

Protecting your digital presence is no longer optional. In 2025, WhatsApp is more than just a messaging app — it’s a potential vulnerability. Follow these steps, enable security features, and spread awareness among your contacts to #StayCyberSafe.

Also read: WhatsApp Rolls Out Voice Message Transcripts – But Some Users Miss Out