Leading real estate firm investigates cybersecurity breach compromising client data
Pam Golding Properties, one of South Africa’s top real estate companies, has confirmed a data breach affecting its customer relationship management (CRM) system. The breach, which occurred on March 7, 2025, involved an unauthorized third party gaining access through a compromised user account. While no financial data was accessed, client personal details, including contact information and ID numbers, may have been exposed.
Details of the Data Breach
The breach was detected when suspicious activity was found on Pam Golding’s CRM system. The company immediately secured its network, terminated unauthorized access, and launched an investigation to assess the extent of the compromise.
Pam Golding emphasized that no banking details, financial information, or sensitive documents were accessed, reducing the risk of financial fraud. However, clients have been warned to remain vigilant against potential identity theft and phishing scams.
Response and Security Measures
In response to the breach, Pam Golding Properties has:
- Secured affected user accounts and reset all system-wide passwords.
- Terminated all active sessions to prevent further unauthorized access.
- Reviewed access logs to identify affected data and potential vulnerabilities.
- Implemented stronger security measures such as additional monitoring tools.
- Appointed independent cybersecurity specialists to conduct a thorough investigation.
The company has also notified affected clients in compliance with the Protection of Personal Information Act (POPIA) and reported the breach to the Information Regulator of South Africa and the South African Police Service (SAPS).
Potential Risks and Client Advisory
Although there is no confirmed misuse of the compromised data, Pam Golding has urged its clients to take precautionary steps, including:
- Avoid clicking on suspicious links or sharing sensitive information.
- Verify all communications to ensure they are from authorized Pam Golding agents.
- Report any suspicious activity to the company’s Information Officer at informationofficer@pamgolding.co.za.
Ongoing Investigation and Future Security Plans
Pam Golding Properties is still investigating the full scope of the breach and has committed to strengthening its security infrastructure. The company reassured its clients that additional protective measures will be implemented to prevent future incidents.
With cyber threats on the rise, this breach underscores the growing need for enhanced cybersecurity in South Africa’s real estate sector. Clients are advised to stay alert and follow security best practices to safeguard their personal information.
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