How to Buy Electricity on the Capitec App: A Step-by-Step Guide for South Africans in 2025

By
Divinity Mokgwatshane
6 Min Read
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How to Buy Electricity on the Capitec App: A Step-by-Step Guide for South Africans in 2025

Power Up with Ease – Learn How to Buy Prepaid Electricity via the Capitec App in Minutes

How to Buy Electricity on the Capitec App: In an era where digital banking is king, Capitec continues to lead with a user-friendly mobile app that lets you manage your finances and utilities with ease. One of its most essential features is the ability to buy prepaid electricity directly from your smartphone — no queues, no hassle, just pure convenience.

Contents

If you’re new to this feature or just need a refresher, here’s a complete guide on how to buy electricity on the Capitec App in 2025.

Why Use the Capitec App to Buy Electricity?

Let’s face it — going to a physical store or spaza shop just to top up electricity isn’t always ideal. With Capitec, you can:

  • Buy electricity anytime, anywhere – whether you’re in bed, at work, or travelling.
  • Receive your voucher instantly – complete with the token number ready to load on your meter.
  • Stay secure – Capitec’s app is equipped with advanced encryption and security protocols.
  • Save your meter number – for even faster future purchases.

Whether it’s month-end or the lights start flickering during load-shedding, this feature ensures you stay connected.

Step-by-Step Guide to Buying Electricity on the Capitec App

Step 1: Download or Update the Capitec App

  • Head to the Google Play Store (Android) or Apple App Store (iOS).
  • Search for “Capitec Bank” and download or update the app to the latest version for smooth functionality.

Step 2: Log In Securely

  • Open the Capitec App.
  • Enter your remote PIN or use biometric login if enabled.
  • First time using the app? Register with your Capitec card and personal info.

Step 3: Go to the ‘Transact’ Menu

  • On the home screen, tap the ‘Transact’ button located at the bottom.
  • A list of options will appear — select ‘Buy Electricity’.

Step 4: Choose Municipality and Enter Meter Number

  • Select your electricity provider or municipality from the dropdown.
  • Carefully input your electricity meter number (usually found on your meter or a previous slip).
  • You can choose to save the meter number for future purchases.

Step 5: Enter the Amount

  • Input how much electricity you want to buy (minimum and maximum limits may apply).
  • Review the total amount, including any admin or service fees.

Step 6: Confirm Your Details

  • Double-check your meter number, municipality, and purchase amount.
  • Tap ‘Next’ to proceed.

Step 7: Authorize the Payment

  • Choose your payment method – typically your Capitec transactional account.
  • Enter your PIN to authorize the payment.
  • Wait a few seconds while the transaction is processed.

Step 8: Receive Your Voucher Instantly

  • Once the payment is successful, you’ll receive a voucher with a 20-digit token number.
  • Copy or write down this token and enter it into your prepaid meter to recharge your electricity.

💡 Tip: You can also email or SMS the token to someone else if you’re buying electricity for a loved one.

Common Issues and How to Troubleshoot Them

Even the best apps have their off days. Here’s how to solve some common hiccups:

  • “Meter number not valid” error: Double-check the digits and confirm it matches previous receipts.
  • App not loading: Close and reopen the app, or check for updates. Restart your phone if necessary.
  • No voucher received: Go to Transaction History in the app and look for the electricity purchase. Your token will be there.
  • Insufficient funds: Ensure your Capitec account has enough money to cover the transaction.

For further help, visit Capitec Help Centre or call 0860 10 20 43.

How Much Does It Cost?

Capitec does not charge you extra for the transaction itself, but your municipality or third-party vendor may apply a small service fee. The exact price will be shown before finalizing payment.

Can You Buy Electricity for Someone Else?

Absolutely! As long as you have their meter number and correct municipality, you can top up electricity for friends, family, or tenants with ease.

Final Thoughts

Gone are the days of driving to the shop at night or worrying about load-shedding while in a queue. The Capitec App has made it easier than ever for South Africans to buy electricity anytime, anywhere — quickly, safely, and efficiently.

For more tech-savvy tips and financial advice, stay tuned to our latest guides.

🔌 Stay powered, stay smart — with Capitec, electricity is always at your fingertips.

Also read: Capitec Eases Credit-Granting Criteria: Aims to Build a High-Quality Loan Book

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How to Buy Electricity on the Capitec App

By
Divinity Mokgwatshane
4 Min Read
200 Views
How to Buy Electricity on the Capitec App

Easy Steps to Power Up Your Home with the Convenience

With everything being digital nowadays, financial management couldn’t be any easier. Some of the handiest features of the Capitec App include the ability to buy electricity directly from your mobile device. This article will help you buy electricity using the Capitec App to ensure that everything goes smoothly.

Contents

Why Use the Capitec App for Electricity Purchases?

Buying electricity through the Capitec App offers several advantages:

  • Convenience: Purchase electricity anytime, anywhere, without the need to visit a store or stand in long queues.
  • Instant Transactions: Your electricity is activated immediately after purchase.
  • Secure Payments: Capitec employs advanced security measures to protect your financial information.

Step-by-Step Guide to Buying Electricity on the Capitec App

Step 1: Download the Capitec App

If you haven’t already, download the Capitec App from the Google Play Store or the Apple App Store. Ensure your app is updated to the latest version for the best experience.

Step 2: Log In to Your Account

  1. Open the Capitec App.
  2. Enter your username and password to log in.
  3. If you’re a new user, follow the prompts to register and set up your account.

Step 3: Navigate to the ‘Buy Electricity’ Option

  1. Once logged in, tap on the “Transact” icon at the bottom of the screen.
  2. Select “Buy Electricity” from the menu options.

Step 4: Enter Your Details

  1. Choose your municipality from the list.
  2. Input your electricity meter number accurately. This is crucial for ensuring that your purchase is credited to the correct account.

Step 5: Select the Amount

  1. Choose the amount of electricity you wish to purchase. Capitec offers various options, making it easy to select an amount that suits your needs.
  2. Review the total cost, which will include any applicable fees.

Step 6: Confirm Your Purchase

  1. Once you’ve confirmed the details, tap on “Next” to proceed to the payment screen.
  2. Review the transaction summary, ensuring all information is correct.

Step 7: Complete the Payment

  1. Select your preferred payment method, whether it’s from your Capitec account or linked card.
  2. Enter your PIN to authorize the transaction.
  3. Wait for the confirmation message indicating that your electricity purchase was successful.

Step 8: Receive Your Voucher

After the transaction is completed, you will receive an electronic voucher. This voucher will include your electricity token or reference number. Make sure to keep this for your records, as you may need it to enter into your meter.

Troubleshooting Common Issues

If you encounter any issues while purchasing electricity on the Capitec App, consider the following:

  • Incorrect Meter Number: Double-check that you’ve entered your meter number correctly.
  • Insufficient Funds: Ensure that your Capitec account has enough funds to cover the purchase.
  • App Issues: If the app crashes or is unresponsive, try restarting your device or reinstalling the app.

Conclusion

Buying electricity through the Capitec App is a simple and efficient process that can save you time and effort. By following these steps, you can easily manage your electricity purchases from the comfort of your home or on the go. For more information about the Capitec App’s features and functionalities, visit the official Capitec website.

Remember: Always ensure your app is up to date for the best user experience and security features.

Also read: Prepaid Electricity Surcharges Are Said to Be Unlawful

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