Power Up with Ease – Learn How to Buy Prepaid Electricity via the Capitec App in Minutes
How to Buy Electricity on the Capitec App: In an era where digital banking is king, Capitec continues to lead with a user-friendly mobile app that lets you manage your finances and utilities with ease. One of its most essential features is the ability to buy prepaid electricity directly from your smartphone — no queues, no hassle, just pure convenience.
If you’re new to this feature or just need a refresher, here’s a complete guide on how to buy electricity on the Capitec App in 2025.
Why Use the Capitec App to Buy Electricity?
Let’s face it — going to a physical store or spaza shop just to top up electricity isn’t always ideal. With Capitec, you can:
- Buy electricity anytime, anywhere – whether you’re in bed, at work, or travelling.
- Receive your voucher instantly – complete with the token number ready to load on your meter.
- Stay secure – Capitec’s app is equipped with advanced encryption and security protocols.
- Save your meter number – for even faster future purchases.
Whether it’s month-end or the lights start flickering during load-shedding, this feature ensures you stay connected.
Step-by-Step Guide to Buying Electricity on the Capitec App
Step 1: Download or Update the Capitec App
- Head to the Google Play Store (Android) or Apple App Store (iOS).
- Search for “Capitec Bank” and download or update the app to the latest version for smooth functionality.
Step 2: Log In Securely
- Open the Capitec App.
- Enter your remote PIN or use biometric login if enabled.
- First time using the app? Register with your Capitec card and personal info.
Step 3: Go to the ‘Transact’ Menu
- On the home screen, tap the ‘Transact’ button located at the bottom.
- A list of options will appear — select ‘Buy Electricity’.
Step 4: Choose Municipality and Enter Meter Number
- Select your electricity provider or municipality from the dropdown.
- Carefully input your electricity meter number (usually found on your meter or a previous slip).
- You can choose to save the meter number for future purchases.
Step 5: Enter the Amount
- Input how much electricity you want to buy (minimum and maximum limits may apply).
- Review the total amount, including any admin or service fees.
Step 6: Confirm Your Details
- Double-check your meter number, municipality, and purchase amount.
- Tap ‘Next’ to proceed.
Step 7: Authorize the Payment
- Choose your payment method – typically your Capitec transactional account.
- Enter your PIN to authorize the payment.
- Wait a few seconds while the transaction is processed.
Step 8: Receive Your Voucher Instantly
- Once the payment is successful, you’ll receive a voucher with a 20-digit token number.
- Copy or write down this token and enter it into your prepaid meter to recharge your electricity.
💡 Tip: You can also email or SMS the token to someone else if you’re buying electricity for a loved one.
Common Issues and How to Troubleshoot Them
Even the best apps have their off days. Here’s how to solve some common hiccups:
- “Meter number not valid” error: Double-check the digits and confirm it matches previous receipts.
- App not loading: Close and reopen the app, or check for updates. Restart your phone if necessary.
- No voucher received: Go to Transaction History in the app and look for the electricity purchase. Your token will be there.
- Insufficient funds: Ensure your Capitec account has enough money to cover the transaction.
For further help, visit Capitec Help Centre or call 0860 10 20 43.
How Much Does It Cost?
Capitec does not charge you extra for the transaction itself, but your municipality or third-party vendor may apply a small service fee. The exact price will be shown before finalizing payment.
Can You Buy Electricity for Someone Else?
Absolutely! As long as you have their meter number and correct municipality, you can top up electricity for friends, family, or tenants with ease.
Final Thoughts
Gone are the days of driving to the shop at night or worrying about load-shedding while in a queue. The Capitec App has made it easier than ever for South Africans to buy electricity anytime, anywhere — quickly, safely, and efficiently.
For more tech-savvy tips and financial advice, stay tuned to our latest guides.
🔌 Stay powered, stay smart — with Capitec, electricity is always at your fingertips.
Also read: Capitec Eases Credit-Granting Criteria: Aims to Build a High-Quality Loan Book
