In South Africa, quick access to emergency services can be the difference between life and death. As of 2026, knowing the right emergency numbers is critical. This guide provides Gauteng residents and other South Africans with up-to-date, verified, and official emergency contacts.
Why Knowing SA Emergency Numbers Matters in 2026
Every second counts in an emergency. Yet, many people still dial outdated or incorrect numbers. The Department of Communications and Digital Technologies and ICASA are working to streamline national emergency services.
South Africa has been moving towards consolidating emergency numbers. This ensures easier public access and faster routing of calls.
Primary SA Emergency Numbers You Should Save
These are the core national emergency numbers all South Africans should store:
- 112 – General emergency number from any mobile phone (free, even without airtime).
- 10111 – SAPS (Police emergencies).
- 10177 – Ambulance and fire services via public EMS dispatch.
The South African Government confirms that these are the three most important emergency numbers.
Private Emergency Medical Services
If you are a medical aid member or prefer private response services, contact:
- Netcare 911 – 082 911
- ER24 – 084 124
These services are reliable and often quicker, but may incur private billing.
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Suicide, Mental Health & Crisis Helplines
Mental health support is just as critical. Use these national helplines in a mental health crisis:
- SADAG Suicide Crisis Line – 0800 567 567
- Lifeline South Africa – 0861 322 322
- Akeso Psychiatric Response – 0800 70 80 90
According to SADAG, mental health emergencies are on the rise, particularly among youth in Gauteng.
Gender-Based Violence (GBV) and Child Protection
South Africa has one of the highest GBV rates globally. The following hotlines support victims of abuse:
- GBV Command Centre – 0800 428 428 or SMS ‘HELP’ to 31531
- Childline SA – 0800 055 555
- Child Emergency Line – 0800 123 321
The Department of Social Development urges all communities to report abuse.
Poisoning and Snake Bites: Specialist Hotlines
Ingested poison, venomous snake bites or household toxin exposure? Contact:
- Poison Emergency Helpline – 0861 555 777
- Red Cross Poison Centre (Cape Town) – 021 689 5227
These services offer immediate advice while waiting for medical help.
Emergency Numbers for Fires and Natural Disasters
For fire outbreaks, structural collapses or flooding:
- 10177 – National fire and EMS line
- Local Fire Departments – Check your metro’s contact list
Residents in Gauteng can also contact 107 in municipalities where available, such as Johannesburg.
Animal Rescue, SPCA, and Wildlife Emergencies
If you witness cruelty or injured animals:
- NSPCA Emergency Line – 011 907 3590
- Cape Animal Poison Centre – 082 446 8946
Wildlife emergencies should be reported to provincial environmental departments.
Crime Reporting and Anti-Corruption Hotlines
To report crimes anonymously:
- Crime Stop – 08600 10111
- Anti-Corruption Hotline – 0800 701 701
These services are monitored by SAPS and the Public Service Commission.
Road, Traffic and Utility Emergencies
For road accidents, traffic issues or power-related emergencies:
- National Traffic Call Centre – 0861 400 800
- Eskom Fault Reporting – 086 003 7566
- City Power Johannesburg – 0860 562 874
Make sure to know your area reference when reporting outages.
Regional Emergency Numbers in Gauteng
Some metro areas provide localised emergency contact centres:
- City of Johannesburg Emergency Line – 011 375 5911 or 107 from a landline
- City of Tshwane Emergency Services – 012 358 6300
Use these numbers for fire, rescue, or local enforcement assistance.
ALSO READ: How to Use the City of Ekurhuleni’s Siyakhokha Portal
The Move Towards a Single Emergency Number in SA
Government and ICASA are planning to consolidate all national emergency numbers into 112. According to the Electronic Communications Act policy direction, this shift will:
- Improve response times
- Reduce public confusion
- Centralise call routing
“The goal is to simplify emergency response systems for citizens and improve coordination between agencies.” – Department of Communications (2025 Statement)
Tips for Using SA Emergency Numbers Effectively
Follow these best practices when calling any emergency number:
- Stay calm and speak clearly
- Provide your exact location
- Describe the emergency accurately
- Follow the operator’s instructions
Teach children how and when to use these numbers.
Frequently Asked Questions (FAQs)
What is the best number to call from a cellphone in an emergency?
Dial 112 – it’s free and connects to all emergency services.
Are private ambulances faster than public EMS?
Often yes, but they may charge for the service.
Can I report a crime anonymously?
Yes. Use Crime Stop: 08600 10111.
What number do I call for mental health emergencies?
Call 0800 567 567 or 0861 322 322.
Stay Informed and Save the Numbers
The list of SA Emergency Numbers is evolving. With national plans to streamline services, the public must stay informed. Bookmark official sources like www.gov.za, SAPS.gov.za, and your local municipality’s emergency contacts.
Save these numbers on your phone today. It could save a life tomorrow.
