South Africans banking with Capitec or TymeBank will soon have a simpler way to apply for smart ID cards and passports, right at their bank branches. This comes as both banks gear up to join the Department of Home Affairs’ (DHA) expanded digital partnership model.
With over 35 million customers between them, Capitec and TymeBank have lagged behind traditional banks in offering smart ID and passport services. But that’s about to change.
What Is the DHA’s Digital Partnership Model?
The Department of Home Affairs launched a digital partnership model with banks in 2016. The initiative allows South Africans to apply for and collect smart ID cards and passports at select bank branches.
The current model uses DHA staff and systems located inside bank branches. Although the process still involves government systems, it cuts out long queues at traditional Home Affairs offices.
Learn more about convenient options and costs in our latest guide: Home Affairs Doorstep Delivery: Full Pricing Revealed.
When Will Capitec and TymeBank Join the Programme?
Capitec and TymeBank are expected to offer these services starting in 2026. They will operate under the same model currently used by banks like FNB, Standard Bank, Absa, Nedbank, and Discovery Bank.
However, unlike the current setup—where DHA staff are stationed within banks—the new approach will allow banks to use their own staff and infrastructure to handle applications.
How Capitec and TymeBank Clients Can Now Get Smart IDs and Passports: What to Expect
Although rollout is expected in 2026, Capitec and TymeBank clients can already begin preparing. Once implemented, here’s what users can expect:
- Apply online via the eHomeAffairs platform
- Make an appointment at a participating bank branch
- Complete biometric verification and photo capture at the branch
- Collect your document once it’s ready
These steps are designed to reduce the time spent queuing and eliminate paperwork.
Why This Matters for Capitec and TymeBank Clients
Currently, Capitec and TymeBank clients must visit Home Affairs offices, often facing long queues, inefficiency, and system downtime. The digital model provides a faster and more reliable alternative.
This change is significant because Capitec and TymeBank dominate the low-cost banking sector. Providing Home Affairs services at their branches could drastically improve access for millions.
Benefits of the Bank-Based Application Process
There are several reasons why applying through a bank branch is a smarter choice:
No Paper Forms
All forms are completed online via eHomeAffairs, reducing errors and delays.
Faster Queuing System
Applicants book a time slot online, which limits overcrowding.
Secure Online Payments
Users can pay for services online—avoiding unreliable card machines at Home Affairs.
Find out what this means for you in our update: Green ID Book to Be Phased Out Soon.
Workaround Until Capitec and TymeBank Are Onboard
Until Capitec and TymeBank officially offer this service, clients can still access the system by:
- Opening a secondary bank account with a partner bank like FNB or Standard Bank
- Ensuring the account supports online banking
- Making payment through the eHomeAffairs site using this secondary account
This is a legal and effective workaround, especially since several low-cost banking options are available.
Cheapest Banking Options for Smart ID and Passport Applications
If you’re considering a temporary second account, here are some cost-effective choices:
| Bank | Account Type | Monthly Fee |
|---|---|---|
| Absa | Transact | R6.50 |
| FNB | Easy PayU | R7.50 |
| Standard Bank | MyMo | R7.50 |
| Nedbank | MiGoals | R7.00 |
Many of these accounts can be opened online, and some (like FNB EasyY for students) are free.
Where You Can Apply for Smart IDs Now
More than 30 bank branches nationwide currently offer these services. In Gauteng, for example, you can visit:
- Standard Bank Simmonds Street, Johannesburg
- FNB Lynnwood, Pretoria
- Absa Towers, Johannesburg
- Nedbank Rivonia, Sandton
For a full list of active branches: List of 30 Bank Branches for Smart IDs and Passports
Local Impact: A Win for Gauteng Residents
Gauteng, being the most populous province, suffers the most from long Home Affairs queues. Bringing smart ID services to Capitec and TymeBank branches will relieve pressure on government offices.
It also ensures better service access for township and rural residents, many of whom use Capitec or TymeBank as their primary bank.
What You’ll Need to Apply
When the service is launched at Capitec and TymeBank, clients will likely need the following:
- South African ID number
- Registered eHomeAffairs profile
- Payment made through linked online banking
- Booking confirmation
Biometric verification (fingerprints and photo) will be done at the bank.
Frequently Asked Questions
Can I apply for a smart ID without changing banks?
Yes. Once Capitec and TymeBank launch the service in 2026, you can apply without switching banks.
Is the process safer than going to Home Affairs?
Yes. With online payments and appointment slots, it is generally more secure and efficient.
What documents do I need?
For first-time applications: your birth certificate. For renewals: your old ID or passport.
Is the eHomeAffairs website reliable?
Yes, though it can be busy at peak times. It’s best to apply mid-week or early mornings.
A More Digitised South Africa
The inclusion of Capitec and TymeBank in this digital transformation is a positive step. It reflects government efforts to improve service delivery and bring convenience to the people.
As more banks join, and with possible integration of mobile services, South Africa is on its way to more efficient, accessible public services.
A Step Forward in Service Delivery
Capitec and TymeBank clients will no longer be left behind when it comes to applying for smart ID cards and passports. With a full rollout expected in 2026, now is the time to register on eHomeAffairs and prepare for a smoother process.
In the meantime, opening a low-cost secondary account is a smart temporary fix. As digital public services expand, staying ahead of the curve ensures you don’t waste time or money.
