The SRD R370 Grant from the South African Social Security Agency (SASSA) provides essential support to millions of unemployed South Africans. As of 2025, the grant continues to assist individuals aged between 18 and 60 with no income exceeding R624 per month. Understanding how to check your status and resolve common issues is vital to ensure uninterrupted payments.
Eligibility for the SRD R370 Grant
Before applying, make sure you meet all the requirements. You must:
- Be a South African citizen, permanent resident, or recognised refugee.
- Be between 18 and 60 years old.
- Not receive any other social grant, UIF payment, or NSFAS funding.
- Earn less than R624 monthly.
- Have a valid South African ID and active cellphone number.
If you receive any other government financial assistance, you will not qualify for the SRD R370 Grant.
How to Check Your SRD R370 Grant Status Onlin
You can easily check your SASSA SRD R370 Grant status using your ID number and cellphone number. Here are the official ways:
1. Online via the SASSA Portal
- Visit srd.sassa.gov.za.
- Click “South African ID Holders”.
- Enter your ID number and cellphone number, complete the CAPTCHA, and submit.
- Your application status will display instantly.
2. WhatsApp
- Send “SRD STATUS [space] Your ID Number” to 082 046 8553.
- Follow the prompts to receive your status.
3. SMS
- Text “STATUS [space] Your ID Number” to 134746.
- You will receive an SMS update (standard rates apply).
4. Toll-Free Call
- Dial 0800 601 011.
- Choose the SRD option and speak to an agent during working hours.
5. SASSA Mobile App
- Download the SASSA App from the Google Play Store.
- Log in with your ID and cellphone number, then navigate to the SRD section.
Payments are usually made in the last week of each month. For October 2025, beneficiaries can expect payments between 25 and 31 October.
Understanding Your SRD R370 Grant Status
| Status | Meaning | Next Steps |
|---|---|---|
| Approved | Your application was successful, and a “Payday” date will show. | Confirm bank details and monitor your account. |
| Pending | Your application is still under review. | Wait 7–14 days and check again. |
| Declined | Rejected due to income detection, duplicate submission, or mismatched data. | Appeal within 30 days at srd.sassa.gov.za. |
| Suspended | Temporarily placed on hold. | Update your details online or contact SASSA. |
| Cancelled | Withdrawn or found ineligible. | Reapply if your situation changes. |
Always reconfirm your details monthly. If issues persist, email SRD@sassa.gov.za or visit your nearest SASSA office.
Also Read: Check Your SRD Grant Status: How to Contact SASSA
Common SRD R370 Grant Problems and How to Fix Them
1. Application Declined
Cause: Detected income, duplicate applications, or incorrect information.
Solution:
Go to srd.sassa.gov.za, click “Appeal”, and submit your ID number, cellphone number, and the declined month. Upload supporting documents like bank statements. Appeals must be submitted within 30 days and may take up to 90 days to process.
2. Approved but No Payment Received
Cause: Incorrect banking details or delayed processing.
Solution:
Log in to your SASSA account and verify your bank details. Payments are released in batches, so wait until your listed payday before calling the helpline.
3. Verification or ID Errors
Cause: ID mismatch with Home Affairs or change of cellphone number.
Solution:
Update your cellphone number online or visit a local SASSA branch for ID verification.
4. Payment Delays or System Errors
Cause: Technical issues or incomplete verification.
Solution:
Wait a few days and recheck your status. If delays persist beyond three weeks, contact 0800 601 011 for help.
5. Wrong Number or Duplicate Grants
Cause: Using multiple numbers or applying twice.
Solution:
Log in using your old number, update your contact details, or cancel your duplicate application. Reapply later if eligible.
Tips to Avoid Future SRD Grant Issues
- Update your bank and personal details every year.
- Check your status after the 20th of each month.
- Use secure Wi-Fi when logging in.
- Never pay anyone to “process” your application — SASSA does not charge fees.
- Report suspicious activity or scams at 0800 601 011.
- Contact Black Sash at 0800 65 65 19 for free legal assistance.
Stay Informed and Safe
Always use official SASSA platforms for status checks and appeals. Avoid fake websites or social media pages requesting your details. Bookmark www.sassa.gov.za for reliable updates, payment schedules, and announcements.
If your problem remains unresolved, visit your nearest SASSA office with your ID and proof of address. The SRD R370 Grant continues to provide vital relief to millions of South Africans — stay alert, informed, and updated to ensure your benefits are never interrupted.
