The South African Social Security Agency (SASSA) provides vital financial relief through the Social Relief of Distress (SRD) grant, commonly known as the R370 grant. This grant aims to support unemployed South Africans between the ages of 18–59 who have no source of income. However, many applicants face delays, confusion, or rejections when trying to confirm their application status.
Knowing how to contact SASSA is key to resolving these issues quickly and efficiently. This article will guide you through the steps to check your SRD grant status and provide information on the best ways to communicate with SASSA.
Why Status Queries Are Common for SRD Grant Applicants
Many people who apply for the SRD grant are eager to know if their application has been approved, if their payment has been processed, or why they have not received any funds yet. Status queries often arise due to several factors, including the verification of banking details, monthly eligibility checks, and cross-referencing income sources. Additionally, some applicants may face delays due to SASSA’s complex review process.
For a detailed guide on all available tools, visit our article on SASSA Status Check: Official Website, App & WhatsApp Links (Oct 2025).
Knowing how to contact SASSA through the proper channels can save time and ensure that you get the correct answers. It also helps you avoid potential scams that could compromise your personal information.
Official Ways to Contact SASSA About the SRD Grant Status
There are several official methods available for applicants to contact SASSA when checking their SRD grant status. Below are the most reliable and secure ways to get in touch:
1. Online SRD Portal: Your First Step
Website: srd.sassa.gov.za
The online SRD portal is the primary tool for checking your SRD grant status. To access the portal, simply visit srd.sassa.gov.za, where you’ll need to enter your South African ID number and the cellphone number you used during the application process. The portal will display the current status of your grant, including payment dates and whether you need to update your banking details.
- Availability: 24/7
- Cost: Free to use
This is the most efficient way to get a quick update on your grant status.
2. Call Centre Number: 0800 60 10 11
If you prefer to speak to a representative, you can call SASSA’s toll-free call centre number. The call centre is available from Monday to Friday, between 08:00 and 16:00. When you call, make sure you have your ID number and any reference numbers ready. The agent will be able to check your status, explain any declined applications, and guide you through the appeal process if needed.
- Hours of Operation: Monday–Friday, 08:00–16:00
- Toll-Free Number: 0800 60 10 11
3. USSD Service: For Basic Status Checks
For those with limited internet access or no data, SASSA offers a USSD service. Dial 1203210# or 12069277# on your phone to check your SRD status. You will be prompted to enter your ID number and cellphone details. This service works without using data, but regular SMS charges may apply.
- Code: *120*3210# or *120*69277#
4. WhatsApp Service: Instant Access
For a more immediate response, you can contact SASSA through WhatsApp. Save the number 082 046 8553 in your phone’s contacts as “SASSA SRD” and send a message with “Hi” or “SASSA”. You’ll then receive a menu where you can select the Status option. Follow the prompts by providing your ID number and cellphone details.
- WhatsApp Number: 082 046 8553
- Response Time: Instant, but can be slower during peak hours
5. Email Support: For More Detailed Queries
If you prefer to send an email, you can reach SASSA at grantenquiries@sassa.gov.za. In your email, include your full name, ID number, cellphone number, and a clear description of your query. Expect a response within 3 to 5 working days.
- Email Address: grantenquiries@sassa.gov.za
- Response Time: 3–5 working days
6. Social Media: For Updates Only
SASSA provides updates and announcements on their official social media pages, such as Facebook and X (Twitter). However, these platforms are not suitable for resolving individual issues. For more detailed queries, use the other methods outlined above.
- Facebook: SASSANewsZA
- Twitter: @OfficialSASSA
7. Regional Offices: In-Person Assistance
If you have a serious issue or need assistance with identity verification, fraud cases, or appeals, visiting a SASSA office is the best option. Remember to bring your South African ID and any proof of your application, such as an SMS reference number. SASSA offices are open Monday to Friday, from 08:00 to 15:30.
- Office Hours: Monday–Friday, 08:00–15:30
What to Have Before Contacting SASSA
To avoid unnecessary delays and make your interaction with SASSA as smooth as possible, always have the following information ready:
- Your South African ID number
- The cellphone number you used during the SRD application process
- Your application reference number (if available)
Being prepared will help ensure that SASSA can provide you with accurate and timely responses.
Common Issues and Solutions When Checking SRD Status
Pending Applications
If your application is still marked as pending, it may be undergoing monthly eligibility checks. These checks can take some time, so it’s best to be patient and check your status again after a few days. You can do this via the SRD portal or WhatsApp.
Declined Applications
If your application has been declined and you believe the decision was incorrect, you can appeal online. The appeal process can take between 60 to 90 days to process, so be prepared for a waiting period.
Approved but No Payment
If your application has been approved but you haven’t received payment, it could be due to issues with your banking details. You can update your details through the SRD portal. For problems related to Postbank cards or withdrawals, call 0800 53 54 55.
To learn more about benefits for seniors, read our guide on How to Apply for a SASSA Old Age Grant in 2025.
Safety Tips: Avoid Scams
When contacting SASSA, it’s important to be aware of potential scams. Only use official contact methods and avoid sharing sensitive information, such as your PIN, passwords, or one-time passwords (OTPs). Be cautious when engaging with unverified agents or websites that claim to “speed up” your application.
Before sharing any personal details, ensure that you are on the official SASSA website (srd.sassa.gov.za) or are using the official contact numbers.
Quick Contact Reference for SRD Grant Status
- Toll-Free Number: 0800 60 10 11
- WhatsApp Number: 082 046 8553
- USSD Codes: *120*3210#, *120*69277#
- Email: grantenquiries@sassa.gov.za
- Website: srd.sassa.gov.za
- Postbank (Card or Withdrawal Issues): 0800 53 54 55
- Social Media:
- Facebook: SASSANewsZA
- X (Twitter): @OfficialSASSA
Frequently Asked Questions (FAQs)
How long does SASSA take to reply?
- Call centre responses are typically provided the same day.
- WhatsApp responses are usually instant, but may take longer during busy times.
- Email inquiries take approximately 3–5 working days for a response.
Can I change my phone number or bank details?
Yes, you can update both your phone number and bank details through the SRD portal.
Where can I find my payment date?
You can view your payment dates on the SRD portal once your application has been approved.
Is WhatsApp safe for contacting SASSA?
Yes, as long as you are using the official SASSA WhatsApp number: 082 046 8553.
If you’re a parent seeking support, check out our step-by-step guide on How to Apply for a SASSA Child Support Grant in 2025.
By following the steps outlined above and contacting SASSA through official channels, you can stay updated on your SRD grant status and resolve any issues quickly. Remember to always stay cautious about potential scams and only use verified methods when checking your SRD status.
