Ticket sales for the highly anticipated 2025 Nedbank Cup final between Kaizer Chiefs and Orlando Pirates descended into chaos on Monday morning, leaving fans frustrated and disappointed. The ticketing company responsible, Open Tickets, has since acknowledged the widespread issues and confirmed that reissues and refunds are being arranged.
Overwhelming Demand Crashes Systems
As expected, demand for tickets to this Saturday’s Soweto Derby showdown at Moses Mabhida Stadium was intense. General admission tickets, priced at R150, were made available both online and in-store at Open Tickets outlets, including major retailers such as Shoprite and Checkers. However, many supporters were met with system crashes and long delays when trying to secure their seats. The overwhelming volume of traffic reportedly caused technical disruptions shortly after ticket sales went live.
Open Tickets Issues Apology and Response Plan
In a formal statement released via the Premier Soccer League (PSL), Open Tickets apologized for the inconvenience and outlined their response:
“Open Tickets regrets the disruption experienced by fans during the ticket sales for the 2025 Nedbank Cup Final. An unprecedented surge in demand caused system delays shortly after sales opened on Monday, 5 May 2025.”
The company assured fans that a full report on the incident will be submitted to the PSL. Meanwhile, affected customers will be contacted directly with updates on ticket status. Depending on individual cases, this may include digital ticket reissues or full refunds.
Commitment to Resolution and Further Updates
“We understand the frustration this has caused, and we are urgently addressing the matter,” the statement continued. “We remain committed to resolving the issue and restoring full service as quickly as possible.”
Open Tickets added that further announcements would be made through official communication channels.
Historic Clash Still on the Cards
This final marks a historic clash between the two football powerhouses, Kaizer Chiefs and Orlando Pirates—the first Nedbank Cup final featuring both since the bank became title sponsor in 2008. Their last cup final face-off occurred in 2006 under Absa’s sponsorship. As fans eagerly await Saturday’s clash, many will be hoping the ticketing chaos is swiftly resolved so attention can return to the game itself.
Nedbank Cup Final
While anticipation for this monumental fixture remains sky-high, the ticketing fiasco has tested the patience of thousands of fans. As Open Tickets scrambles to resolve the issues and restore trust, supporters will be hoping that the focus soon shifts back to the action on the pitch. For now, all eyes are on whether the logistical setbacks can be fully addressed before Saturday’s kickoff.
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