SASSA Gold Card Glitch: Will Grant Recipients Get Paid in May?

SASSA Gold Card Glitch

The deadline for South African Social Security Agency (SASSA) grant beneficiaries to upgrade from their gold cards to the new Postbank black card is fast approaching. With the 20 March 2025 deadline looming, many recipients are concerned about whether they will receive their social grants in April and May if they fail to make the switch.

ALSO READ: SASSA Gold Card Switchover Chaos: Beneficiaries Struggle as March Deadline Nears

What Happens to SASSA Gold Card Holders After 20 March?

Postbank has assured beneficiaries that while the SASSA gold cards will stop functioning after the deadline, the process of issuing new Postbank black cards will continue beyond that date. This means that those who have not yet upgraded their cards can still do so and access their grant payments through alternative methods.

How Will SASSA Gold Card Holders Receive Grants in April and May?

Postbank Head of Communications, Bongani Dikeo, confirmed that SASSA grant recipients who missed the deadline would not be left without access to their funds. Instead, they can collect their grants through several alternative payment options:

1. South African Post Office (SAPO)
   • Beneficiaries can visit any of the 543 Post Office branches nationwide to withdraw their grants using their ID documents.
2. Retailer Cash Withdrawals
   • Postbank has an existing cardless withdrawal system that allows grant recipients to access their money at select retail stores, including:
     • Shoprite
     • Usave
     • Boxer
     • Spar
     • Pick n Pay
     • Checkers
3. Mobile and Outreach Teams
   • Postbank and SASSA mobile teams will continue issuing black cards to beneficiaries, especially in rural areas, to ensure that every recipient migrates successfully.

SASSA Black Card Migration: What You Need to Know

How to Get a New Postbank Black Card

Beneficiaries who still need to swap their gold cards for black cards can do so at designated grant collection points. To find a location near you:

1. Dial *120*218*3# on your mobile phone.
2. Select Option 1 for card replacement.
3. Choose your province.
4. A list of available card swap locations will be displayed.

Where Can You Swap Your SASSA Gold Card?

The new Postbank black cards are available at locations where beneficiaries normally collect their grant payments, including:

• Shoprite
• Checkers
• Usave
• Boxer
• Pick n Pay (Gauteng branches only)

What You Need to Get a Black Card

• A valid South African ID (or temporary ID).
• If collecting on behalf of someone else, a SASSA proxy letter is required.
• Asylum seekers must present their official SASSA approval letter.

Note: The card replacement process is free of charge, and swapping to the new card will not impact grant payments.

Foreign Nationals and SASSA Payments

As of now, foreign nationals receiving SASSA grants are not yet eligible for the Postbank black card. However, they can still withdraw their funds at Post Office branches using their existing documentation after the gold cards stop working.

Why the Urgency?

SASSA and Postbank are urging all beneficiaries to switch to the Postbank black card before 20 March to prevent unnecessary delays or complications in accessing their grants. While alternative payment options will be available, these methods could result in long queues and inconvenience for those who have not migrated in time.

SASSA spokesperson Paseka Letsatsi has encouraged beneficiaries to take action now:

“The money will be in their accounts, but they’ll only be able to get it at the Post Office. But we don’t want people to go there because they will be ‘squashed’.”

Final Thoughts

The transition from SASSA gold cards to Postbank black cards is essential for ensuring uninterrupted grant payments. While those who miss the deadline will still be able to access their funds, they may face delays and inconveniences. Beneficiaries are encouraged to swap their gold cards as soon as possible to avoid complications in April and May.

For further assistance, contact Postbank at 0800 53 54 55 or email postbank.enquiries@postbank.co.za.