Learn How to Easily Replace Your MTN SIM Card and Retain Your Phone Number
Losing your SIM card can be a frustrating experience, but with the MTN SIM Swap service, you can easily recover your number and account details. This guide will walk you through the simple steps to replace your lost, stolen, or damaged MTN SIM card in South Africa.
What You’ll Need
Before starting your MTN SIM Swap, make sure you have the following:
- A new MTN SIM card (available at MTN stores or retail outlets).
- A valid form of identification (ID book, Smart ID, Driver’s License, or Passport).
- Access to details from your old number, such as the last five calls or texts.
- Your personal details to answer verification questions.
Step 1: Purchase and Activate a New MTN SIM Card
- Visit an MTN store, supermarket, or mobile vendor to buy a new SIM card.
- Complete the RICA registration process by providing your ID document and proof of residence.
- Insert the new SIM card into your phone and wait for it to activate (this may take a few minutes).
Step 2: Start the SIM Swap Process
Once your new SIM card is active:
- Dial
*135*3#from your new MTN SIM card. - Follow the on-screen prompts to enter the phone number you want to recover.
- Provide the requested verification details, such as:
- The last five numbers you called or texted.
- The amount of your last airtime recharge.
- Any other account-related security questions.
- Once verified, you’ll receive a confirmation SMS on your new SIM card.
Step 3: Confirm and Wait for Activation
- Follow the instructions in the confirmation SMS to finalize the process.
- The activation process can take anywhere from 2 to 24 hours.
- Once your SIM is activated, restart your phone to ensure it’s functioning properly.
Step 4: Check Your Network and Airtime Balance
After completing the SIM Swap process:
- Test your new SIM by making a call or sending a message.
- Dial
*136#to check your airtime balance. - If you lose airtime or data, contact MTN Customer Support at 135 for assistance.
What to Do If Your MTN SIM Swap Fails
If your SIM Swap is unsuccessful:
- Ensure your new SIM card is RICA-registered.
- Double-check the information provided during verification.
- Wait a few hours and retry the process if you receive an error message.
- Contact MTN Customer Care:
- Dial 135 from an MTN number or 083 135 from another network.
Frequently Asked Questions (FAQs)
Q: Can I do an MTN SIM Swap online?
No, MTN does not offer an online SIM swap option. You must dial *135*3# or visit an MTN store.
Q: How long does an MTN SIM Swap take?
The process typically takes 2 to 24 hours. Contact MTN if it takes longer.
Q: Will I lose my airtime and data after a SIM Swap?
No, your airtime, data, and services will be transferred to your new SIM.
Q: What should I do if my phone was stolen?
Immediately block your old SIM card by calling 135 to prevent unauthorized access before starting a SIM swap.
Q: Can I do a SIM Swap without an ID?
No, an ID document is required for RICA registration.
An MTN SIM Swap is a simple and effective way to recover your number after losing or damaging your SIM card. By following these steps, you’ll be back online in no time, retaining all your account details, airtime, and data. For further assistance, don’t hesitate to contact MTN Customer Support.
Also read: Vodacom SIM Swap: Step-by-Step Guide to Recover Your Number Quickly
