The National Consumer Commission (NCC) has issued a safety alert following Volvo Car South Africa’s decision to recall three of its vehicle models due to potential defects that could compromise safety. The recall aims to address critical issues that could impact braking and signaling functionality in the affected vehicles, ensuring consumer safety remains a top priority.

Contents

Volvo Car South Africa: Details of the Volvo Models Recall
Identified Safety Concerns
Consumer Advisory
Additional Product Recall – Cape Herb and Spice
Final Reminder

Volvo Car South Africa: Details of the Volvo Models Recall

Volvo officially informed the NCC about the recall on Friday, 31 January, after identifying specific issues in three vehicle models. The affected models include:

XC90, released for sale on 20 January 2023
XC90, released for sale on 29 October 2024
XC40 MY2024, released for sale on 24 January 2024

The decision to recall these models follows a series of internal quality assessments conducted by Volvo, revealing defects that could pose serious safety risks to both drivers and passengers. Volvo Car South Africa has reassured customers that it is working diligently to resolve these issues through comprehensive corrective measures.

Identified Safety Concerns

Each Volvo recalled model has been linked to a different mechanical or software-related issue that could jeopardize vehicle safety. Below is a detailed breakdown of the specific concerns associated with each model:

XC90 (January 2023 Release):
- Volvo’s internal investigations revealed a potential software failure in the brake control module.
- In rare instances, this malfunction could lead to a loss of braking support functionality, which may significantly impair the driver’s ability to stop the vehicle effectively.
- The failure of braking support could increase the risk of accidents, especially in emergency situations where responsive braking is crucial.

XC90 (October 2024 Release):
- A defect in the assembly of the rod between the brake pedal and the brake booster was identified.
- If the rod detaches, the brake pedal will not function correctly, leading to the complete loss of braking ability.
- This issue represents a severe safety hazard as drivers may be unable to bring their vehicle to a stop, increasing the likelihood of accidents and potential injuries.

XC40 MY2024 (January 2024 Release):
- A problem was detected in the turn indicator system, which may result in a temporary failure of the left rear turn indicator.
- This could lead to decreased visibility and miscommunication with other road users, particularly in situations requiring lane changes or turns.
- A malfunctioning turn indicator system poses a risk of collisions as other drivers may not be able to anticipate the vehicle’s movements correctly.

Consumer Advisory

Volvo Car South Africa has urged owners of the affected vehicles to contact the supplier for further assistance and necessary repairs. The company reassures consumers that addressing these issues promptly is a priority to ensure vehicle safety and reliability.

Customers can contact authorized Volvo dealerships for more information on how to proceed with the necessary inspections and repairs. Volvo has also emphasized that these services will be carried out free of charge, reinforcing the company’s commitment to customer safety and satisfaction.

Additional Product Recall – Cape Herb and Spice

In a separate safety alert, Cape Herb and Spice has recalled several seasoning products manufactured between September 2023 and May 2024. The affected products include:

Chilli & Garlic Seasoning
Black Peppercorns
Pink Salt
Salt & Pepper
Sea Salt
Seasoned Salt
Sweet & Smokey BBQ

The recall follows concerns that the grinder mechanism may break during use, potentially releasing hard plastic fragments into the product. This poses a choking hazard and a risk of injury to consumers.

Cape Herb and Spice has advised consumers in possession of these products to discontinue use immediately and return them to the supplier or retailer for a full refund. Consumers are encouraged to check batch numbers and product labels to determine if their purchased items are part of the recall.

Final Reminder

Both Volvo Car South Africa and Cape Herb and Spice emphasize the importance of consumer safety and urge affected individuals to take immediate action. Owners of the recalled vehicles are encouraged to schedule an inspection and necessary repairs as soon as possible, while customers with the affected spice products should return them without delay.

Consumers seeking more information regarding these recalls can visit the official Volvo Car South Africa and Cape Herb and Spice websites or contact their customer service lines for further assistance. Ensuring public safety remains a shared responsibility, and prompt action can help prevent potential hazards and ensure peace of mind for consumers.