Losing your Vodacom SIM card or upgrading to a new one doesn’t mean you have to change your number. With Vodacom’s SIM Swap process, you can transfer your number, airtime, and data to a new SIM seamlessly. Whether your SIM is lost, stolen, damaged, or incompatible with a new device, this guide will help you complete a Vodacom SIM Swap quickly and safely.
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What is a Vodacom SIM Swap?
A Vodacom SIM Swap is the process of transferring your mobile number from an old SIM card to a new one. This is useful when:
✅ Your SIM card is lost or stolen
✅ Your SIM is damaged or faulty
✅ You need to switch to a MicroSIM or NanoSIM for a new device
✅ You are upgrading to a 4G or 5G-enabled SIM
By completing a SIM Swap, you can continue using your same phone number, airtime, data, and Vodacom services without any interruptions.
Important Things to Know Before a Vodacom SIM Swap
🔹 Your number remains the same – No need to inform your contacts of a number change.
🔹 Your airtime and bundles stay intact – Your balance and subscriptions are not affected.
🔹 New SIM, new PIN & PUK – The new SIM pack comes with a fresh PIN and PUK.
🔹 RICA details are automatically transferred – No need to re-register your number after the SIM swap.
How to Do a Vodacom SIM Swap
Vodacom SIM Swap for Prepaid Customers
If you are a Prepaid customer, follow these steps to complete your SIM swap:
1️⃣ Buy a new Vodacom Prepaid SIM card and register it for RICA.
2️⃣ Insert the new SIM into your phone.
3️⃣ Dial 136 from the new SIM.
4️⃣ Select the option to keep your old number.
5️⃣ You will be transferred to a Vodacom agent who will verify your identity.
6️⃣ Your SIM Swap will be processed immediately, but full activation may take up to three hours.
Vodacom SIM Swap for Contract Customers
If you have a Vodacom Contract, you must visit a Vodacom store to complete your SIM swap. Here’s how:
1️⃣ Visit your nearest Vodacom store – Contract customers cannot do a SIM swap via USSD.
2️⃣ Bring the following documents:
- Your South African ID or Passport
- Your Vodacom cellphone number (if available)
- A new Vodacom Contract SIM (purchased at a Vodacom store)
- Proof of residence for RICA verification
3️⃣ A Vodacom agent will assist with the SIM swap process and ensure all details are correct.
4️⃣ Your new SIM will be activated within 2 to 24 hours.
💡 Tip: Contract customers may have to pay a SIM activation fee. Ask a store assistant about possible charges before proceeding.
How to Protect Yourself from SIM Swap Fraud
SIM Swap fraud is a major issue in South Africa, with criminals attempting to transfer numbers illegally to access bank accounts, emails, and social media.
How to Stay Safe:
✅ Enable Vodacom SIM Swap Security – Contact 135 to activate extra security.
✅ Never Share OTPs (One-Time PINs) – If someone asks for your banking or Vodacom OTP, do not share it.
✅ Monitor SIM Swap Notifications – Vodacom sends a warning SMS if a SIM swap is requested on your number.
What to Do If You Didn’t Request a SIM Swap?
🚨 Call 135 immediately to stop the fraudulent request.
🚨 Your SIM swap will be delayed for two hours, giving you time to block unauthorized activity.
FAQs About Vodacom SIM Swap
🔹 How long does a Vodacom SIM Swap take?
✅ The process usually takes between 2 to 24 hours.
🔹 How much does a SIM Swap cost?
✅ The swap is free, but you must buy a new Vodacom SIM, which costs between R1 to R10.
🔹 Can I do a SIM Swap without my old SIM?
✅ Yes, but you must visit a Vodacom store with your ID and proof of ownership.
Final Thoughts
A SIM Swap ensures you can keep your number even if your SIM is lost, stolen, or damaged. Whether you’re on Prepaid or Contract, following the correct steps will help you restore your number quickly.
If you receive an unexpected SIM swap request, act fast and call 135 to block fraudsters from hijacking your number.
For further assistance, visit the Vodacom Help Center or your nearest Vodacom store.
