Buy Electricity Only from Eskom-Approved Vendors: Protect Yourself from Scams

Safeguard Your Electricity Purchases with Legal Eskom Vendors

Eskom has launched an awareness campaign urging consumers to buy electricity only from approved vendors to avoid falling victim to fraudulent schemes due to scammers increasingly targeting unsuspecting electricity consumers with illegal prepaid tokens. Here’s why this matters and how you can ensure your electricity purchases are safe and secure.

The Importance of Buying from Legal Vendors

Illegal electricity sales might seem convenient or cheaper, but they come with severe consequences:

• Loss of Money: Fraudulent tokens do not load, leaving customers out of pocket.
• Electricity Disruption: Unrecognized tokens can cause service interruptions.
• Legal Implications: Purchasing from unauthorized vendors may result in fines or prosecution.

Eskom provides a list of accredited vendors to ensure customers receive legitimate electricity tokens.

How to Purchase Eskom Prepaid Electricity

1. Obtain an Eskom Meter Card: This unique card is linked to your meter.
2. Visit a Legal Vendor: Legal tokens can be purchased from supermarkets, banks, ATMs, online platforms, or directly from Eskom-accredited outlets. Look for a vendor identification sticker to confirm their legitimacy.
3. Load Your Voucher: Enter the token number into your Customer Interface Unit (CIU). The CIU will display your updated balance and consumption.

Benefits of Smart Prepaid Meters

Eskom’s new smart prepaid meters, currently being rolled out in Sandton and Midrand, enhance customer control over electricity consumption. These meters offer:

• Cost Efficiency: Monitor real-time usage and optimize consumption.
• Improved Service: Real-time fault detection ensures faster response times.
• Anti-Fraud Features: Advanced tamper alarms linked to Eskom’s systems.
• Convenient Notifications: SMS and email reminders for low balances.

The program includes educational campaigns to ensure community understanding and adoption.

Protect Yourself from Scams

Follow these tips to stay safe:

• Always purchase electricity from Eskom-approved vendors.
• Verify vendor legitimacy through Eskom’s accredited vendor list.
• Avoid vendors that charge additional fees for prepaid tokens.
• Report suspicious activities to Eskom’s toll-free crime line: 0800 11 27 22.

Why This Matters

Eskom’s efforts to upgrade infrastructure and implement smart prepaid meters not only enhance service reliability but also empower customers to manage their electricity consumption effectively. Buying electricity from unauthorized vendors undermines these efforts and exposes customers to fraud risks.

Also read: Eskom’s New Retail Tariff Structure: Bad News for Residential Solar Customers