Social grant beneficiaries across South Africa are embracing a major change as the familiar gold SASSA card is being replaced by the new SASSA Black Card, issued by Postbank. This shift, which began in Gauteng, marks a significant upgrade aimed at enhancing security, reliability, and convenience for millions of grant recipients. In this guide, we’ll walk you through the key information about switching to the SASSA Black Card, including how to collect it, the benefits, required documents, and frequently asked questions.

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Why the Switch to the New SASSA Black Card?

Postbank introduced the SASSA Black Card to address ongoing security issues and technical challenges experienced with the gold card. Many beneficiaries encountered unauthorized deductions and transaction errors, prompting Postbank to design a more secure and efficient payment system. The new black card aims to:

Enhance Security: The updated security features on the SASSA Black Card significantly reduce the risk of fraud, protecting beneficiaries from unauthorized deductions and keeping their funds safe.
Improve System Reliability: The revamped system backing the black card aims to minimize technical issues that previously disrupted payments, ensuring timely and accurate transfers.
Maintain Current Benefits: Beneficiaries will continue to enjoy the same benefits as before, such as free monthly withdrawals and no-cost replacement for the first lost card.

Benefits of the New SASSA Black Card

Switching to the Black SASSA Card has numerous advantages:

Free Replacements: The first replacement for a lost card is free.
Free Withdrawals: Beneficiaries are allowed three free monthly withdrawals at participating stores.
Monthly Statement Access: Beneficiaries can receive one free monthly statement at the counter.
Protection Against Unauthorized Deductions: Enhanced security measures on the black card protect against unauthorized deductions.

How to Collect Your New Black SASSA Card

Collecting your new card is simple and convenient. Postbank has rolled out a USSD code that helps you locate the nearest collection point. Follow these steps:

Dial 120218*3# on your phone.
Select “Option 1” to begin.
Choose your province from the list provided.

After completing these steps, you will receive a list of locations near you where you can pick up your black SASSA card. This method is especially helpful for beneficiaries without internet access, allowing them to locate collection points effortlessly.

Important Note on Fees

The switch to the new card is entirely free. There are no charges for collecting the card, making the process accessible for all beneficiaries.

Required Documents for Collecting Your Black SASSA Card

To successfully collect your new card, bring the following documents:

Valid ID or Temporary ID: This is required for identification. If you’ve lost your ID, be sure to secure a temporary ID before visiting the collection point.
Proxy Collection (if applicable): If you’re collecting the card on behalf of someone else, you’ll need your ID and an official SASSA proxy letter designating you as the proxy. The beneficiary does not need to be present if you have this authorization.
For Asylum Seekers: Asylum-seeking beneficiaries should bring their official SASSA approval letter.

Assistance for Sick or Bedridden Beneficiaries

Recognizing that some beneficiaries may have difficulty traveling, Postbank is planning a program to arrange home visits for bedridden individuals. This service ensures that those with mobility challenges can still receive their black cards without needing to visit a collection point. More details on scheduling home visits are expected soon.

Transition Timeline for the New Black SASSA Card

If you’re currently using the gold SASSA card, there’s no immediate need to worry. The gold cards will continue to function until each recipient has successfully collected a black card. This gradual transition allows beneficiaries ample time to make the switch without disrupting their access to funds.

Frequently Asked Questions

Q: Will I be charged for the new black card?
A: No, there are no fees associated with collecting the black card, and it’s completely free to beneficiaries.

Q: Will my grant amount change?
A: No, switching to the black card does not impact your grant amount. The upgrade solely concerns the card’s security and functionality.

Q: Can I still use my gold card?
A: Yes, the gold card will continue to work until you switch to the black card. This ensures uninterrupted access to your grant.

Q: What should I do if I lose my black card?
A: If you lose your black card, you’re entitled to a free first replacement. Subsequent replacements may incur a fee, so keep your card safe.

Q: Are asylum seekers eligible for the new card?
A: Yes, asylum seekers can collect the black card as long as they bring their SASSA approval letter.

Q: Can bedridden beneficiaries arrange to collect the card from home?
A: Yes, Postbank is implementing a home-visit program for bedridden beneficiaries. Details on this service will be provided soon.

Final Thoughts

The New Black SASSA Card is a significant upgrade that promises greater security and reliability for social grant beneficiaries across South Africa. By replacing the old gold card with the new black card, Postbank aims to streamline the grant payment process while keeping beneficiaries’ funds protected. If you’re a SASSA beneficiary, it’s advisable to take advantage of this free and accessible switch to enjoy enhanced security and peace of mind.

Need Help?

For further assistance, contact the SASSA toll-free call center at 0800 60 10 11 or email grantsenquiries@sassa.gov.za. Alternatively, you can visit any SASSA office for in-person support.