Ensure Your Prepaid Meter is Upgraded by November 24 to Avoid Power Interruptions
RCity Power urges residents who rely on prepaid electricity units must ensure their prepaid meters are converted from the older KRN 1 system to the new KRN 2 version as the Token Identifier (TID) deadline looms. Failing to upgrade could result in residents being unable to load electricity units, leading to potential disconnections. Here’s a comprehensive guide on how to check if your prepaid meter has been updated.
Why Is This Upgrade Important?
The transition from KRN1 to KRN2 is essential for advancing Johannesburg’s energy infrastructure. The KRN 2 meters include advanced features that allow for better monitoring and control of electricity usage, enhancing both user convenience and City Power’s operational efficiency. The upgraded meters also come equipped with security features that notify City Power of any tampering attempts.
Steps to Verify if Your Prepaid Meter Has Been Upgraded
City Power spokesperson Isaac Mangena outlined multiple ways residents can confirm their meter’s upgrade status:
1. Purchase Electricity Units
- DIY Upgrade Check: When purchasing electricity units, you may receive three sets of 20-digit codes, including the final unit token code.
- Successful Upgrade Indicators: If all three codes are accepted, your meter is successfully upgraded. A smiley face will appear on your meter’s display to confirm this.
2. Verify Your Receipt
- Check for “KRN 2”: After making an electricity purchase, review your receipt. If your prepaid meter has been converted, it should indicate “KRN 2” beneath the token units.
3. Contact City Power’s Call Centre
- Toll-Free Support: Dial City Power’s toll-free number, 0800 202 925, to verify the upgrade status. Customer support agents are available to assist with meter status inquiries.
4. Visit a City Power Customer Service Centre
- In-Person Assistance: For those who prefer face-to-face verification, City Power’s Customer Service Centres have staff ready to check your meter’s status.
What Happens If You Don’t Upgrade?
Failing to upgrade by the November 24 deadline means that residents won’t be able to load new electricity tokens, resulting in interrupted power service. Moreover, upgraded meters with advanced features can detect any attempts to tamper with the meter. Mangena emphasized that any tampering will trigger a signal to City Power, resulting in immediate action.
Final Reminder for Joburg Residents
With over 99% of meters across Johannesburg already upgraded, only a few remain outstanding. Residents are strongly urged to act promptly and verify their meters’ status to avoid any power disruptions. Adapting to the new KRN 2 system is a proactive step that benefits both residents and the City Power utility.
