Prepaid Meter Customers to Update Meters By 24 November 2024

Eskom, South Africa’s primary electricity supplier, has issued a critical reminder for its prepaid Meter customers: all prepaid meters must be updated to comply with the new Key Revision Number (KRN) 2 by 24 November 2024. This update is mandated by the Standard Transfer Specification Association (STSA) and affects approximately 6.9 million prepaid meters in Eskom-supplied areas. Failure to comply will render these meters inoperable, preventing users from loading electricity tokens.

Importance of Meter Updates

The urgency of this update stems from Eskom’s commitment to ensuring uninterrupted service. After the deadline, customers who have not updated their meters will not be able to load new electricity tokens, leading to potential service disruptions. The recent reports have emphasized that there will be no extensions to this deadline, reinforcing the necessity for customers to act promptly.

Eskom has already prepared 97% of the affected meters by pre-coding them, simplifying the update process for customers. This DIY update requires customers to purchase credit tokens from authorized vendors, which will provide them with two sets of 20-digit codes to input into their meters. This process is designed to be user-friendly, enabling customers to complete the update quickly.

Eskom’s Awareness Campaign

To facilitate a smooth transition, Eskom is ramping up its awareness campaign. The utility company is actively engaging with customers through various channels, including:

Social media platforms
Radio announcements
Local engagement sessions

Eskom encourages customers who have not yet updated their meters to do so as soon as possible. For those needing assistance, Eskom’s support teams are available at 0860 037 566. The utility also recommends visiting Eskom’s official website for additional information and updates.

Understanding Prepaid vs. Metered Electricity

When comparing prepaid electricity to metered electricity, several factors come into play.

Prepaid Electricity:

Payment in Advance: Users pay for their electricity upfront, allowing for better budget management.
Control: Prepaid customers can monitor their usage more closely, avoiding unexpected bills.
No Debt: Since payment is made in advance, there is no risk of accumulating debt related to electricity consumption.

Metered Electricity:

Post-Payment: Customers receive a bill at the end of the month based on their usage, which can lead to surprises if consumption is higher than expected.
Possible Debt: Users can fall into debt if they fail to pay their bills on time.
Fixed Costs: Some metered plans include fixed costs that can lead to higher monthly expenses.

The choice between prepaid and metered electricity largely depends on individual preferences and financial management styles. Prepaid electricity may be more beneficial for those who wish to avoid accumulating debt and prefer to manage their usage actively. On the other hand, metered electricity may offer more convenience for those who prefer not to worry about purchasing tokens regularly and can budget for monthly bills.

As the deadline approaches, Eskom emphasizes the importance of updating prepaid meters to KRN 2 to ensure continued service. The utility’s commitment to customer support and communication is vital in helping customers navigate this transition smoothly. By understanding the differences between prepaid and metered electricity, consumers can make informed decisions about their electricity usage and payment methods.

For further assistance and updates regarding the meter update process, customers are encouraged to reach out to Eskom or visit their official website.