Are you a young, ambitious individual looking to kickstart your career in the financial services industry? MiWay, one of South Africa’s top direct financial services providers, is offering a fantastic opportunity to join their team as a Client Services Intern for 2024/2025. This Client Services Internship presents an excellent chance for individuals who want to gain hands-on experience, develop essential skills, and be part of a company that thrives on innovation and client satisfaction.

MiWay, part of the prestigious Sanlam Group, is known for its forward-thinking approach, client-centric services, and dynamic work environment. Whether you’re passionate about customer service, data capturing, or simply want to make a positive impact in the industry, this internship will provide you with the tools and knowledge to succeed. The company is committed to cultivating an environment where freedom, energy, accountability, and a positive attitude are celebrated.

Let’s take a closer look at the details of this exciting opportunity!

About MiWay

MiWay is a renowned direct financial services company, proudly operating under the Sanlam Group. The company has earned a strong reputation for service excellence, offering convenient, client-focused solutions through its comprehensive range of products. Their goal is to deliver world-class financial services all managed on a convenient, accessible online platform. MiWay empowers clients to take control of their finances and live life their way, free from worries about their financial future.

Working at MiWay means being part of a company that not only supports growth but actively encourages it. With a focus on continuous improvement, the company is always evolving, and for the right candidates, this is the perfect environment to build a rewarding career.

What Does the MiWay Client Services Internship Involve?

As a Client Services Intern, you will have a variety of responsibilities that will provide a holistic understanding of how client services operate within the financial services sector. This is a perfect opportunity to gain insight into customer relations, administrative tasks, and the importance of teamwork in a large corporate setting.

Some of the key responsibilities include:

Data capturing and updating client information: You will ensure that all client data is accurately recorded and kept up to date.
Telephonic engagement with clients: Handling calls, answering client queries, and ensuring smooth communication between different departments and clients.
Handling calls from the internal message center: You will be responsible for attending to calls that require immediate attention.
Auditing and reporting: Auditing calls, transcribing information, and reporting errors to ensure high-quality service delivery.
Collaborating with various stakeholders: You will work closely with other teams, including vehicle tracking companies, ensuring seamless operations.
Meeting Service Level Agreements (SLAs): Ensuring timely action on work items in line with the company’s service standards.

This internship will help you develop essential skills in time management, client communication, multitasking, and the ability to work under pressure. These are valuable traits that will serve you well throughout your career, especially in the fast-paced financial services industry.

Minimum Requirements to Apply

To apply for the MiWay Client Services Internship 2024/2025, candidates must meet the following minimum requirements:

Educational Background: Applicants must have completed Grade 12/Standard 10/NQF 4, with a Degree or Diploma in a relevant field.
Skills and Competencies:
- Effective written and verbal communication skills.
- Excellent time management and multitasking abilities.
- Strong computer literacy.
- Professional telephone etiquette.
- Analytical thinking and the ability to pay attention to detail.
- Self-motivation and the ability to work independently.

These competencies will be crucial for navigating the dynamic and fast-paced environment at MiWay, where customer service excellence and adaptability are key to success.

Personal Attributes

MiWay is looking for individuals who possess the following personal attributes:

Strong communication skills: You need to be able to articulate clearly and build strong relationships with clients and team members.
Action-oriented mindset: Be proactive, take initiative, and be prepared to tackle challenges head-on.
Optimizing work processes: Ability to identify and implement improvements to streamline work processes.
Team player: You should be a collaborative individual who enjoys working as part of a team and contributing positively to the work environment.

Why Choose MiWay for Your Internship?

Interning at MiWay offers more than just experience – it’s a chance to grow personally and professionally. As part of the Sanlam Group, MiWay provides an exceptional environment for learning and development. Interns are given the tools to succeed and encouraged to take ownership of their work.

MiWay is a company that values innovation, creativity, and collaboration. With a strong emphasis on client satisfaction and service excellence, it’s an ideal place to gain foundational skills in client services, administration, and teamwork. The culture at MiWay is one of freedom and accountability – qualities that help employees flourish in their roles.

Furthermore, MiWay is committed to personal growth. Interns have the chance to build long-term careers in the financial services sector with many opportunities for advancement. By joining MiWay, you’ll be stepping into a world of opportunities where your career can flourish alongside the company’s growth.

How to Apply for the MiWay Client Services Internship

Applications for the MiWay Client Services Internship are open until 28 October 2024. The shortlisting process will begin shortly after the application deadline, and it will take into account your progress and the availability of hiring managers.

Don’t miss out on this opportunity to start a rewarding career with one of South Africa’s leading financial services companies.

Click here to apply now!

Joining MiWay could be the beginning of an exciting and fulfilling career. With its commitment to innovation, customer satisfaction, and personal growth, MiWay offers a supportive environment where you can develop your skills, build lasting relationships, and make a meaningful contribution to the financial services industry.

If you are passionate about customer service, have strong communication skills, and want to be part of a company that values growth and excellence, the MiWay Client Services Internship 2024/2025 is the perfect opportunity for you. With MiWay’s focus on empowering its people and delivering top-tier services to clients, this internship will provide you with invaluable experience that will set you up for a successful career in the financial sector.

Apply today and take the first step towards a bright future with MiWay!