FAIS Ombud Vacancy for Business Application/System Support Specialist

The FAIS Ombud is currently seeking a talented Business Application/System Support to join its team. Candidates passionate about systems development and support, who thrive in collaborative environments, and are seeking opportunities to make a significant impact are encouraged to apply.

Vacancy Overview

• Position: Business Application/System Support
• Location: Pretoria, Gauteng or Remote
• Closing Date: 05 March 2024

About the FAIS Ombud

The Office of the Ombud for Financial Services Providers (FAIS Ombud) was established by the Financial Advisory and Intermediary Services Act, 37 of 2002. It aims to consider and dispose of complaints in a fair, informal, economical, and expeditious manner. Located in the east of Pretoria, Gauteng, the FAIS Ombud distinguishes itself through its commitment to resolving financial services-related disputes equitably.

Key Responsibilities:

• Advanced Systems Analysis: Conduct in-depth analysis to identify root causes of system and application issues, proposing effective solutions.
• Proactive User Support: Engage with users to preemptively identify potential issues and provide tailored support, enhancing user satisfaction.
• Strategic Upgrade Planning: Plan and execute strategic software and hardware upgrades to optimize performance and ensure system reliability.
• License and Vendor Management: Negotiate and manage software licenses and SLAs with vendors to ensure favorable terms and compliance.
• Robust Security Protocols: Develop and enforce robust information security protocols to protect sensitive data and ensure compliance with regulatory standards.
• Comprehensive Training Programs: Design and deliver comprehensive training programs to enhance staff competencies in using IT systems effectively.
• Policy Development and Compliance: Assist in the development and implementation of ICT policies, ensuring alignment with industry best practices and regulatory requirements.

Requirements:

• National Diploma in IT/Computer Science/Information System.
• 3+ years’ experience in ICT systems development, support, and maintenance.
• Skills in Microsoft Dynamics 365, SQL, Cloud Database Administration, and basic networking.
• Project management skills and experience in SDLC.
• Experience in Sage 300 (Accpac) and Sage 300 People.

Skills and Competence:

• Proficiency in cybersecurity practices and data protection laws to ensure the organization’s compliance and safeguard against breaches.
• Ability to design, implement, and maintain cloud-based solutions, enhancing the organization’s agility and scalability.
• Strong analytical skills for effective problem-solving and decision-making in fast-paced environments.
• Excellent communication and teamwork skills, necessary for collaborating with cross-functional teams and providing high-quality support to users.
• Knowledge of Agile methodologies to improve project delivery times and adapt to changing requirements.

Benefits:

• The FAIS Ombud offers a competitive benefits package, including professional development opportunities, Medical Aid and retirement plans.

How to Apply:

• Candidates should send their applications to Applications@faisombud.co.za by no later than 05 March 2024, indicating the position applied for in the subject line.
• Enquiries can be directed to Ms. Jessica Makwala at JessicaM@faisombud.co.za or at 012 762 5000.

Note: The FAIS Ombud prioritizes candidates from designated groups in line with its Recruitment Strategy, emphasizing its commitment to equality and employment equity. Communication will only be with shortlisted candidates, and the FAIS Ombud retains the discretion not to appoint if no suitable candidate is found. This approach underlines their dedication to fair employment practices and diversity.

Candidates interested in joining the FAIS Ombud and contributing to its dynamic team are invited to apply. Take the next step in your career with the FAIS Ombud—apply today!

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