Purchasing prepaid electricity using the Capitec app is a convenient and popular method for many South Africans, especially in Gauteng. However, it’s common to misplace or forget your electricity token, which is essential to load electricity onto your prepaid meter. This guide explains how to retrieve your electricity token on the Capitec app quickly and securely, ensuring you can keep your lights on without hassle.
What Is an Electricity Token and Why Is It Important?
An electricity token is a unique 20-digit code generated when you purchase prepaid electricity. This code must be entered into your prepaid electricity meter to add the units you bought. Losing this token means you cannot load electricity onto your meter, which could cause inconvenience or even power interruptions in your home.
Thankfully, if you have purchased electricity using the Capitec app, you can easily retrieve this token within moments without needing to make a new purchase.
How to Retrieve Your Electricity Token on The Capitec App
Step 1: Open the Capitec Banking App and Log In
First, launch the Capitec app on your smartphone and enter your PIN or biometric credentials to log in securely.
Step 2: Navigate to the ‘Transact’ Section
At the bottom of the app screen, tap on the “Transact” button. This section allows you to perform various transactions, including buying and viewing electricity tokens.
Step 3: Select ‘Buy Electricity’
Under the transact menu, select “Buy Electricity.” Even though you want to retrieve a previous token, this is the pathway to view your electricity purchase history.
Step 4: Tap on ‘View History’
Look for the option labeled “View History” or “Transaction History.” This will display all your recent purchases made via the app, including electricity tokens.
Step 5: Find Your Electricity Purchase and View the Token
Scroll through the list to locate the relevant transaction. Once you tap on it, the app will display the 20-digit electricity token that you can use to load your meter.
Step 6: Share or Save Your Token
You can share the token directly via WhatsApp, SMS, or email for safekeeping or future use. It’s also advisable to save a screenshot or note down the token to avoid repeated retrieval.
Alternative Method: Using USSD to Retrieve Your Last Electricity Token
If you do not have access to the Capitec app, you can still retrieve your last electricity token via USSD.
- Dial
*120*3279#from your mobile phone. - Navigate through the menu to “Buy Electricity.”
- Select the option to “View last token purchased.”
Please note, the USSD method only allows you to see the most recent token, and does not provide full purchase history.
Tips for Using the Capitec App for Electricity Purchases
- Always double-check your meter number before purchasing to avoid errors.
- Save tokens immediately after purchase to avoid losing them.
- If you frequently buy electricity for multiple meters, use the app’s voucher option to purchase Electro Vouchers, which can be redeemed later.
- Contact Capitec customer support directly via the app if you experience issues retrieving tokens.
Why Use the Capitec App for Prepaid Electricity?
Capitec’s app provides a secure, user-friendly platform to buy prepaid electricity without queuing at vendors or service centres. With easy retrieval of electricity tokens and transaction history, it offers convenience and peace of mind for Gauteng residents managing household utilities.
Retrieving your electricity token on the Capitec app is a simple process that saves time and avoids unnecessary stress. By following the steps outlined above, you can access your token quickly and continue enjoying uninterrupted electricity supply in your home.
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