Stay Safe While Transitioning to the New SASSA Postbank Black Card

Due to ongoing SASSA Postbank account card migration delays, many SASSA grant beneficiaries are at risk of being unable to access their funds. The transition from SASSA gold cards to black cards has been challenging, with 1.9 million recipients still needing to switch before the March 20, 2025, deadline. To help you protect your account and avoid disruptions, here are essential security tips.

1. Prioritize Getting Your New Postbank Black Card

The Postbank black card features enhanced security measures to protect against fraud and unauthorized transactions. If you haven’t yet switched, visit:

SA Post Office (SAPO) branches
Retailers like Shoprite, Checkers, Usave, Boxer, and Pick n Pay
Participating outlets (dial *120*218*3# to locate one)

2. Avoid Unauthorized Agents and Scams

Scammers are targeting grant recipients by posing as SASSA or Postbank officials. To stay safe:

Do not share your SASSA card PIN or personal details with anyone.
Never pay money to someone claiming they can “fast-track” your card switch.
Only follow instructions from official SASSA and Postbank communication channels.

3. Know Where to Withdraw Your Grant Safely

If you haven’t switched to the black card yet, you cannot withdraw funds using the gold card at ATMs or retailers. However, your money will not disappear—you can still access it at:

SA Post Office branches
Selected Postbank partner retailers

4. Stay Updated on Grant Payment Dates

SASSA has yet to confirm payment dates for upcoming grants, which has caused confusion among beneficiaries. Stay informed by checking:

SASSA’s official website (www.sassa.gov.za)
SASSA’s toll-free line: 0800 601 011
WhatsApp SASSA at 082 046 8553
Postbank’s customer service for updates

5. Report Any Issues Immediately

If you experience difficulties with your SASSA Postbank account, report them promptly to:

SASSA Head Office: 012 400 2322
Email: grantsenquiries@sassa.gov.za
Presidency email: president@presidency.gov.za

Final Reminder: Protect Your SASSA Postbank Account

Your SASSA grant payments will continue, but to avoid delays, switch to the black card as soon as possible. Be cautious of scams, use only official SASSA and Postbank channels, and keep track of your payment dates to ensure seamless access to your funds.

Also read: SASSA Grant Beneficiaries Left in Limbo as 2025 Increases Remain Unconfirmed