Performing a SASSA Status Check has become an essential part of managing your Social Relief of Distress (SRD) R370 grant. But with scams on the rise, it’s more important than ever to use only the official SASSA channels when tracking your grant status.
Whether you’re a first-time applicant or waiting for your latest payment, this guide breaks down the safest and most reliable ways to check your SASSA status through the website, mobile app, and WhatsApp. We also cover how to fix common issues, avoid scams, and what to do if your application is declined.
Why It’s Crucial to Use Official SASSA Channels
With fraudulent websites and fake social media pages popping up daily, thousands of South Africans risk exposing their personal details. Criminals lure beneficiaries with false promises of fast-tracked grants or urgent payment updates.
SASSA has warned the public against using unofficial sites and encourages all users to verify their grant details through official platforms only.
Trusted Tip: Always ensure the URL ends in
.gov.zaand starts withhttps://to confirm it’s legitimate.
How to Do a SASSA Status Check on the Official Website
One of the most popular and reliable methods is using the SASSA SRD website. This method works on both computers and mobile browsers.
For the latest update on grant payments, read our article: Postbank Confirms SASSA Grant Deal Still On.
Step-by-Step: Check Your SASSA Status Online
- Visit the official SASSA SRD site:
https://srd.sassa.gov.za - Click on ‘Check Status’ on the homepage.
- Enter your details: You’ll need your ID number and mobile number used during application.
- Submit and view your status: The system will tell you if your grant is approved, pending, or declined.
Website Troubleshooting
- If the site is slow or unresponsive, try again outside of peak hours (e.g., late evenings or early mornings).
- Don’t refresh repeatedly, as it may lock you out temporarily.
Using the SASSA Mobile App for Easy Access
Prefer to manage your grant on the go? The SASSA mobile app is designed for a streamlined experience, allowing you to check your grant status anytime from your phone.
How to Download and Use the App
- Download the app:
- Android users: Google Play Store > Search “SASSA”
- iPhone users: App Store > Search “SASSA”
- Verify the logo to ensure it’s the official app.
- Login or register using your ID number and personal details.
- Navigate to the Status Check section to see the latest update on your grant.
Benefits of Using the App
- Fast, secure, and mobile-friendly
- No need to open a browser
- Offers push notifications for status updates
Security Reminder: Never download APK files from unknown sources. Always use trusted app stores.
SASSA Status Check via WhatsApp – A Simple, No-Data Method
If you don’t have access to the internet or app stores, SASSA’s official WhatsApp chatbot is an easy alternative.
How to Use the WhatsApp Service
- Save the number:
📱 082 046 8553 - Send a message with the word
STATUS. - Follow the prompts: You’ll be asked to provide your ID number and mobile number.
- Receive your status update directly in the chat.
What If There’s No Response?
- Wait a few minutes and try again.
- High demand during payment periods can slow response times.
Common Issues During SASSA Status Checks & How to Fix Them
Even when using the correct channels, you might face a few hiccups. Here’s how to deal with the most frequent problems.
1. “Status Not Found” or “Pending”
Why it happens:
- Your application is still being reviewed.
- You may have entered incorrect details.
Fix:
- Double-check your ID and phone number.
- Wait 48-72 hours and try again.
2. Website or App Not Loading
Why it happens:
- High traffic volumes, especially on pay days.
Fix:
- Try during off-peak hours.
- Use the WhatsApp method as a backup.
If you’ve lost your registered phone number, here’s how to fix it: Lost Your SRD Grant Phone Number? Here’s How to Update It with SASSA.
3. Incorrect Personal Details
Why it happens:
- Mismatched ID, phone number or names in the system.
Fix:
- Contact SASSA directly to update your details via their call centre:
0800 60 10 11
How to Stay Safe from Scams During Your SASSA Status Check
Unfortunately, many people fall victim to scams that imitate the SASSA brand. Here’s how to protect yourself.
Safety Tips
- Always check the URL before entering any personal information.
- Don’t trust unsolicited emails, SMSes, or WhatsApp messages promising fast approvals.
- Never share your OTP or ID number over unsecured channels.
Report Suspicious Activity
If you encounter a fake site or receive a suspicious message:
- Report it to SASSA’s fraud line: 0800 701 701
- Visit your nearest police station with evidence (screenshots or SMSes).
What to Do if Your SASSA Status Is “Declined”
If your application has been declined, there are still options available.
1. Reapply
- Visit the SASSA SRD portal and resubmit your application.
- Ensure all details are correct and up to date.
2. Update Personal Information
- Log into your account and select the “Update Personal Information” option.
- You may need to submit supporting documents.
3. Appeal the Decision
- Appeals can be lodged directly on the SRD website.
- Follow the prompts under the “Appeals” section.
- The review process may take a few weeks, so be patient.
Who Qualifies for the SASSA SRD R370 Grant?
As of October 2025, you must meet the following criteria:
- Be between the ages of 18 and 59
- Be unemployed and not receiving other forms of income
- Not be a recipient of UIF or NSFAS
- Be a South African citizen, refugee, asylum seeker, or special permit holder
Learn more about eligibility requirements and supporting documents via gov.za’s official SRD page.
Need to reapply for your grant? Follow these steps: SRD Grant Reapplication: 5 Easy Steps for Faster Approval.
Stay Informed and Stay Secure
Checking your SASSA status shouldn’t be stressful or risky. With the correct knowledge and tools, you can confidently manage your SRD grant application and payments.
Always use one of the following:
- SASSA SRD Website
- SASSA Mobile App (via App Store or Google Play)
- WhatsApp Chatbot: 082 046 8553
Pro Tip: Bookmark the official site and save the WhatsApp number for quick access.
By avoiding unofficial channels and staying informed, you can prevent scams and access your SASSA grant updates safely.
