If you’ve misplaced or changed the phone number linked to your Social Relief of Distress (SRD) grant, don’t worry—you can easily update your details with SASSA to continue receiving your grant without disruption. Your phone number plays a crucial role in receiving important updates, verification codes, and even your payments. In this guide, we’ll walk you through the process of updating your phone number for the SRD grant.

Contents

Why Is Your Phone Number Important for the SRD Grant?
How to Update Your SRD Grant Phone Number
Important Things to Keep in Mind
Frequently Asked Questions

Why Is Your Phone Number Important for the SRD Grant?

Your phone number is vital for the following reasons:

Verification Codes: SASSA sends One-Time Pins (OTPs) to your registered phone number to secure your account.
Important Notifications: It ensures you receive updates about your application status, payments, and other essential information related to the SRD grant.

If your SRD grant phone number is lost or changed, it is crucial to update it as soon as possible to avoid delays in receiving your payments.

How to Update Your SRD Grant Phone Number

There are several ways to update your phone number, depending on your situation. Here’s a step-by-step guide to the available options:

1. Update Your Phone Number Online

Updating your phone number through the SASSA SRD website is the simplest method. Here’s how to do it:

Step 1: Visit the official SASSA SRD Website.
Step 2: Click on “Change Contact Details” on the homepage.
Step 3: Enter your South African ID number and your Application ID (Reference Number).
Step 4: Enter your new phone number and submit the form.
Step 5: You’ll receive an OTP (One-Time Pin) on your new phone number to confirm the update.
Step 6: After submitting the OTP, you will receive a confirmation message that your phone number has been successfully updated.

2. What if You’ve Lost Your Application ID?

If you don’t remember your Application ID, you can easily retrieve it by following these steps:

Go to the SASSA SRD Status Check Page.
Enter your ID number and the phone number previously registered with SASSA.
Your Application ID will be displayed. Once retrieved, proceed with updating your phone number using the online process mentioned above.

3. Report a Stolen or Lost Phone

If your phone was lost or stolen and someone may have updated your phone number without your consent, follow these steps:

Step 1: Visit the Unauthorized Changes Portal on the SASSA website.
Step 2: Report your lost or stolen phone, providing your ID number and an explanation.
Step 3: SASSA will investigate the issue and take necessary actions to secure your grant.

4. Call SASSA’s Helpline

If you prefer to speak to someone directly, you can call the SASSA helpline at 0800 60 10 11. Be prepared to provide your ID number and other identifying information. The SASSA agent will assist you in updating your phone number.

5. Visit a SASSA Office in Person

If online and telephonic methods aren’t convenient, visit a SASSA office near you. Use the SASSA office locator to find the nearest branch. Remember to bring your South African ID and any documents related to your SRD grant. The staff will assist you with the process of updating your phone number.

Important Things to Keep in Mind

Processing Time: It may take up to 14 days for your phone number update to reflect in SASSA’s system.
Security of Your New Number: Protect your updated phone number to prevent unauthorized access to your SRD grant.
Regularly Check Your SRD Grant Status: After updating your details, regularly check your SRD grant status on the SASSA website to stay informed.

Frequently Asked Questions

How long does it take to update a lost SRD grant phone number? It can take up to 14 working days for the update to be processed and reflected in the system.
Can I use someone else’s phone number for my SRD grant? No, your SRD grant must be linked to your own phone number for security reasons.
What if I don’t update my phone number in time? Failing to update your phone number could lead to missing critical notifications or payment delays.

If you’ve lost access to your SRD grant phone number, updating it is a simple yet crucial step to ensure continued access to your benefits. Whether you choose to update it online, call the SASSA helpline, or visit a branch in person, SASSA offers several options to resolve the issue quickly. Stay proactive and keep your details up to date to avoid any interruptions to your SRD grant payments.

Also read: SASSA Confirms Early SRD Grant Payments for December 2024