If your Telkom SIM card is lost, stolen, or damaged, you may be wondering how to do a SIM swap on Telkom. This process ensures you keep your cellphone number, airtime, and data. In South Africa, a SIM swap also protects you from losing access to mobile banking, one-time passwords, and personal services. However, it must be done correctly to avoid fraud.
This guide provides a safe, step-by-step process, supported by credible sources and industry experts.
If you’re an MTN customer, read our guide on How to Do a SIM Swap on MTN: A Step-by-Step Guide.
Why a SIM Swap Matters
A SIM swap allows you to keep your existing number when changing to a new SIM card. Without this, you risk losing essential contacts, online logins, and access to digital banking services. According to the Communications Risk Information Centre (Comric), SIM-swap fraud is responsible for about 60% of mobile banking breaches in South Africa.
How to do a SIM swap on Telkom
Step 1: Get a New Telkom SIM Card
Visit a Telkom shop or authorised retailer to buy a new SIM card. Keep the packaging sealed until you start the process.
Step 2: Complete RICA Registration
All SIM cards in South Africa must be registered under RICA (Regulation of Interception of Communications and Provision of Communication-Related Information Act). You can RICA online at rica.telkom.co.za.
You will need:
- A valid South African ID or passport
- Proof of residence, such as a utility bill or bank statement
- A selfie for facial verification
Step 3: Choose Your SIM Swap Method
Telkom offers two main SIM swap options:
- In-store swap at your nearest Telkom shop
- Self-service swap via Telkom’s official WhatsApp number (081 160 1700)
Step 4: In-Store SIM Swap
Bring your RICA-registered SIM, ID, and proof of residence to a Telkom shop. A consultant will verify your details, activate your SIM, and transfer your number.
Step 5: WhatsApp Self-Service SIM Swap
If you prefer convenience, message 081 160 1700 on WhatsApp. Follow the prompts to verify your identity. Once approved, you will be instructed to insert your new SIM.
Step 6: Activate the New SIM
Insert the new SIM into your phone. Wait for signal bars to appear. You should receive an SMS confirmation. Test your SIM by making a call or using data.
Step 7: Securely Dispose of Your Old SIM
Once the new SIM works, destroy the old one. Cut the chip to prevent anyone from misusing it.
Step 8: Stay Alert Against SIM Swap Fraud
Fraudsters target SIM swaps to gain access to banking and personal accounts. According to Thokozani Mvelase, CEO of Comric:
“SIM swap fraud is one of the leading tactics criminals use to scam and steal money from unsuspecting customers.”
Always use official Telkom channels and never share personal details with third parties.
Step 9: What to Do if You Suspect Fraud
If your number suddenly goes dead without your request, contact Telkom immediately. Inform your bank and report suspicious activity to the police.
Step 10: Keep Your Details Updated
Ensure Telkom always has your correct contact details. Updated information helps prevent fraud and ensures smooth SIM swap requests.
Expert Advice on SIM Swaps
Gur Geva, CEO of iiDENTIFii, highlights:
“While there has been a slight decline in reported SIM swap fraud cases, mobile service providers must remain vigilant and bolster their data security measures.”
This makes it vital to follow official steps and secure your information.
For Cell C users, here’s our step-by-step guide on How to Do a SIM Swap on Cell C: A Step-by-Step Guide.
Learning how to do a SIM swap on Telkom is straightforward if you follow the correct steps. Always RICA your SIM, choose an official swap method, and stay vigilant against fraud. By acting responsibly, you can protect your number, personal data, and financial security.
For more information, visit the official Telkom RICA site.
