The City of Ekurhuleni has made it easier than ever for residents and road users to settle their traffic fines. Thanks to a new WhatsApp-based system, you can now pay your traffic fines via WhatsApp using a simple and secure step-by-step process.
The new chatbot-powered service has replaced the previously used PayCity website and is already up and running. It offers a fast, digital alternative to queues and delays, helping you avoid late penalties and clear your fines quickly.
What Is the New WhatsApp Traffic Fine Payment System?
The WhatsApp traffic fine system is an innovative digital tool launched by the City of Ekurhuleni in February 2025. It allows motorists to check and pay fines directly through WhatsApp using the official number: 060 667 7177.
This change aims to streamline the fine payment process while offering a better user experience and improved access to services.
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Why the City Replaced PayCity for Fine Payments
Before this change, Ekurhuleni road users were redirected to the national PayCity website to process traffic fines. However, the City has now introduced its own dedicated payment system for local control and ease of service delivery.
This move allows for quicker resolution of fines and more accurate tracking of municipal data.
Benefits of Paying Traffic Fines via WhatsApp
Here are some key advantages of using the WhatsApp fine payment system:
- No need to visit municipal offices
- Instant access to your fine history
- Safe and secure mobile payment process
- Available 24/7
- Reduces time spent in queues
Step-by-Step Guide to Pay Your Traffic Fines Via WhatsApp
To pay your traffic fines via WhatsApp, follow these simple steps:
- Save the number 060 667 7177 on your phone.
- Open WhatsApp and send “Hi” to start the conversation.
- Select Option 5: View Notices (Traffic) from the list.
- Enter your RSA ID number or Notice number when prompted.
- You’ll receive a list of your active fines.
- Select the fine you want to pay.
- A payment link will be sent to you.
- Click the link and follow the prompts to complete your payment.
What If I Prefer to Pay In Person?
If you’re more comfortable paying in person, Ekurhuleni residents can still visit EMPD offices between 08:00 and 15:00, Monday to Friday.
Accepted payment methods:
- Debit card
- Cash
Here’s a list of EMPD payment centres:
- Alberton: Swartkoppies Road
- Germiston: 23 Voortrekker Street, Elsburg
- Benoni: Cnr Victoria & Tom Jones Street
- Boksburg: Cnr Adderley & Bank Street
- Brakpan: Cnr Kritzinger & Park Street
- Edenvale: Court, 1st Ave
- Nigel: 33 Somerset Street
- Kempton Park: Cnr Bosch & Commissioner Street and Long Street
- Springs: Rates Hall Civic Centre, Main Reef Road
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Important Note: Do Not Use PayCity Anymore
The City of Ekurhuleni has confirmed that all local traffic fines should now be paid via WhatsApp or at an EMPD office. Do not log onto the PayCity website to pay your Ekurhuleni fines. This platform is no longer in use for the region.
Frequently Asked Questions (FAQs)
Is it safe to pay fines via WhatsApp?
Yes. The system uses secure payment gateways, and your personal information is protected.
What happens if I pay on the old PayCity website?
Your payment may not be processed correctly. Always use the City’s WhatsApp system or visit an EMPD office.
Can I use someone else’s ID number to check fines?
No. Only the registered ID or Notice number will provide access to fines.
How long does the WhatsApp process take?
Typically less than 5 minutes, depending on your mobile connection.
Contact Information for Support
If you have issues with the WhatsApp payment process, reach out to the City’s support team:
- Email: Siyakhokha@ekurhuleni.gov.za
- Tel: (011) 999 5102
Customer service is available during office hours (08:00–16:00), except public holidays.
Tips for a Smooth Fine Payment Experience
- Save the official WhatsApp number ahead of time.
- Use a stable internet connection.
- Keep your ID or fine notice number ready.
- Double-check the payment amount before submitting.
- Keep the payment confirmation for your records.
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The City of Ekurhuleni’s decision to introduce a WhatsApp traffic fine payment system is a smart step toward modernising local services. It puts control back into the hands of residents, saving time and making fine settlement more convenient than ever.
If you’ve received a fine recently, skip the queues and pay your traffic fines via WhatsApp today. It’s fast, easy, and secure.
