Capitec Bank is revolutionising how South Africans access essential government documents. In an exciting announcement, Capitec showcases plans to offer smart ID and passport services directly at its branches, beginning in October 2025. This new initiative promises to simplify the process, making these crucial documents more accessible to everyone.
What Are Capitec’s Plans for Smart ID and Passport Services?
Capitec showcases plans to provide smart ID and passport services through its extensive branch network. The service will be available at 10 branches starting in October 2025, with the goal of expanding to 100 locations by early 2026.
This service allows Capitec customers to complete their applications, capture biometric data, and collect their documents all in one place. It eliminates the need to visit a Department of Home Affairs office, offering a much more convenient alternative for South Africans.
Why Capitec’s Smart ID and Passport Services Are a Game-Changer
The Capitec smart ID and passport services will streamline the application process. Instead of spending hours at government offices, customers can visit their local Capitec branch to handle everything from application to biometric capture.
Looking ahead, Capitec plans to offer this service through their mobile banking app, further improving accessibility and convenience.
What Does This Mean for South Africans?
Obtaining a smart ID or passport is often a time-consuming process involving multiple trips to government offices. With Capitec’s new service, South Africans can now take care of these important tasks while managing their regular banking needs. This is especially valuable for people in rural areas or those who struggle to access government offices.
Having a smart ID or passport is essential for many everyday activities, from opening a bank account to travelling abroad. With Capitec’s new service, getting these documents will be faster and easier.
Expert Opinions on Capitec’s New Initiative
Harry Kellan, CEO of FNB, stressed how important smart IDs and passports are for South Africans, saying, “These documents are needed for applying for basic services, opening bank accounts, seeking employment, and travelling.” This highlights the critical role these documents play in people’s lives.
Jacqui Muller, a researcher at Belgium Campus iTversity, raised some concerns about the digital shift. She commented, “While I don’t have enough information yet to draw solid conclusions, it is possible that this solution could introduce an element of risk for those who have never used a banking app.” This highlights the importance of ensuring that everyone has access to the technology and support they need to use these services safely.
What’s Next for Capitec?
Capitec showcases plans to expand its smart ID and passport services over the next few years. The service will begin in October 2025 at 10 branches, and by early 2026, it will be available at 100 locations. There are also plans for further digitisation, with the Department of Home Affairs aiming to allow biometric data to be captured via mobile devices in the future, eliminating the need for in-person visits altogether.
This collaboration with Capitec is part of a larger effort by the South African government to modernise and expand public services, making them more accessible to all citizens.
READ MORE: Refusing City Power’s Meter Audits? Here’s the Hefty Fine You Could Face!
Capitec’s plans to offer smart ID and passport services at its branches mark a significant shift in how South Africans access vital government documents. By making the process easier and more convenient, Capitec is setting a new standard in customer service. With future expansion on the horizon, this initiative will bring even more benefits to citizens across the country.
