If you are a Postbank customer in South Africa searching for reliable contact information, this guide provides all the essential Post Bank contact details. Whether you need assistance with fraud inquiries, customer care, tax certificates, or SASSA SRD (R370) grant queries, Postbank offers multiple contact channels to address your concerns efficiently.
Post Bank Contact Details for Customer Care
For general inquiries, complaints, or banking support, Postbank’s Customer Care department can be reached through the following details:
Toll-Free Numbers:
- 0800 53 54 55
- 0800 53 33 50
Email Addresses:
Fax Number:
- +27 51 451 2384
These Post Bank contact details can be used to resolve account-related issues and general banking inquiries.
Post Bank Contact Details for Human Resources
For job applications, employee-related inquiries, or other HR matters, you can contact Postbank’s Human Resources department:
Head Office HR Contact:
- +27 12 407 6022
Operations HR Contact:
- +27 51 411 1149
These numbers will help job seekers and employees get in touch with the appropriate HR department.
Post Bank Contact Details for SASSA SRD (R370 Grant) Enquiries
If you are a South African Social Security Agency (SASSA) Social Relief of Distress (SRD) Grant beneficiary and require assistance, use the following Post Bank contact details:
Toll-Free Number:
- 080 060 10 11
Additional Contact Numbers:
- +27 13 754 9439
- +27 13 754 9428
- +27 13 754 9454
These numbers are dedicated to queries related to the R370 grant and other SASSA-related banking services.
Post Bank Contact Details for Fraud Reporting
Fraud prevention is a priority for Postbank. If you need to report fraudulent activity, use these contact details:
New Fraud Cases
To report a new fraud case, send an email with full details to:
Fraud Enquiries
For ongoing fraud-related queries, contact Postbank via:
SASSA Fraud Cases
If you suspect fraud involving SASSA, report it at:
These contact details ensure that fraudulent activities are reported promptly and investigated effectively.
Updating Your FICA Details
To keep your banking services compliant and active, update your FICA (Financial Intelligence Centre Act) details by following these steps:
- Download and print the “Updating your FICA/Customer Contact Details” form.
- Complete and sign the form.
- Attach supporting documents such as proof of residence and ID.
- Submit the form and documents via email to:
Ensuring that your FICA details are updated will help maintain compliance with South African financial regulations.
Requesting Your Tax Certificate
If you need a tax certificate for tax filing or other financial purposes, request it by sending an email to:
Include your personal details, account number, and ID number for a quicker response.
Post Bank Contact Details for Postal Address
If you need to send documents or inquiries via mail, use the following postal address:
- Private Bag X20609, Bloemfontein, 9300
This is the official mailing address for Postbank in South Africa.
Post Bank Contact Details for Social Media
While Postbank does not list specific social media handles, customers can stay updated by checking official government websites or the South African Post Office’s social media pages.
Postbank provides multiple ways to reach customer service, fraud departments, HR, and tax assistance. Using the correct Post Bank contact details ensures that your queries are handled efficiently. Whether you need help with your account, fraud reporting, or SASSA SRD (R370) grant inquiries, this guide provides all the necessary information for 2025.
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