In a significant development, the new South African Social Security Agency (SASSA) office in Tembisa, Gauteng, remains unused due to ongoing legal battles and space-related concerns. The situation has caused frustration for local residents who have been waiting for the office to open in order to access social grants and other essential services.

Legal Battle Delays Opening of New SASSA Office in Tembisa

The Department of Public Works and Infrastructure (DPWI) is currently engaged in a legal dispute with tenants who are refusing to vacate a building that was designated for the new Tembisa SASSA office. This building, located around 2 kilometers from the old office, was selected as a replacement to alleviate the overcrowding and inadequate facilities at the existing SASSA office. However, due to the ongoing court case, SASSA is unable to move into the property.

The building’s lease expired, but the tenants remain in occupation, creating a barrier to the new office’s launch. Minister of Social Development, Sisisi Tolashe, confirmed in a parliamentary response that SASSA is waiting for the resolution of the legal proceedings before they can take possession of the space.

Space Issues and Complaints from the Community

The Tembisa SASSA office has been under scrutiny for several issues, including its lack of adequate space and facilities. The current office struggles with overcrowding, forcing residents to wait outside or in cramped conditions during poor weather. Complaints have highlighted the absence of a waiting area, which has been a source of discomfort for many.

Additionally, the office’s ablution facilities are insufficient, with men and women sharing the same toilets. This has led to increased dissatisfaction among residents, many of whom rely on SASSA’s services for social grants and other critical assistance.

Efforts to Address the Problem

In response to the concerns raised by residents and political leaders, SASSA, with the support of the City of Ekurhuleni Municipality, identified a new building in Tembisa to accommodate the growing demand for social services. However, the progress has been hindered by the tenants’ refusal to vacate, and as a result, the office cannot be opened until the legal matter is settled.

Minister Tolashe stated that there is also a parallel process underway with the DPWI to secure an alternative building for SASSA. However, until the current tenants are legally removed, there will be no resolution.

The Impact of Hijacked Buildings

The issue of illegal occupations is not isolated to this case. Last year, the DPWI initiated an investigation into the growing problem of hijacked buildings in South Africa’s metropolitan areas. The investigation was part of an effort to recover illegally occupied government properties, many of which were being misused or occupied without authorization.

As of August 2024, the DPWI reported that approximately 1,260 properties were flagged for illegal occupation as part of Operation Bring Back, a nationwide effort to address this issue. This highlights the broader challenge of ensuring that government properties are used for their intended purposes, including providing services to the public.

A Solution Still in the Works

While the legal battle continues, the need for a functional SASSA office in Tembisa is urgent. The community’s frustrations are growing as they continue to experience difficulties in accessing the services they rely on. Local residents have been calling for better management of government properties to prevent delays in providing essential services.

SASSA’s leadership remains committed to resolving the issue and ensuring that the Tembisa office will eventually open. However, this will depend on the successful conclusion of the legal matter and the availability of an appropriate building.

Looking Ahead: A Call for Better Infrastructure Management

The ongoing situation highlights the importance of proactive infrastructure management and timely responses to the needs of communities. As South Africa grapples with growing demands for public services, authorities must address both the legal and practical aspects of providing access to vital services like those offered by SASSA.

The outcome of the current legal case will likely set a precedent for how future building occupations are handled, and it serves as a reminder of the challenges faced in ensuring that public services reach those who need them most.