Clicks was founded over 50 years ago in 1968 and is now the country’s leading health, beauty, and wellness retailer. It is also the largest retail pharmacy chain, with a growing network of over 860 stores and 690 pharmacies.

Contents

Qualifications and Experience:
Skills, Abilities, and Job-Related Knowledge:
Competencies:
Job Purpose:

As a leader in the healthcare market, Clicks Group is committed to increasing access to affordable primary healthcare for all South Africans through its retail pharmacy and pharmaceutical wholesale businesses.

The retailer is offering an exciting opportunity for Service Advisors that will report to their Store Managers at its Pretoria and Soweto branches. Applicants must:

Be passionate about health and beauty products and helping people look and feel good.
Be confident to control the operational activities when taking sales and deliver excellent service.

Keep reading to find out if you qualify and get some more information on how to apply.

Minimum Requirements for the Service Advisor Role

Qualifications and Experience:

Essential: Grade 12.
Essential: Relevant Retail/Business Management qualification (External applicants).
1 years’ experience in a customer-facing role, overseeing the work of a few employees within a retail/FMCG store operations environment.
Counting and Stock management experience.
Desirable: Maths 50% and English 50% at grade 12 level.

Skills, Abilities, and Job-Related Knowledge:

Understanding and application of financial management principles.
Retail/FMCG background and understanding of merchandising and promotions principles.
Knowledge of stock, cost, risk, and compliance management procedures.
Knowledge of customer service excellence.
Knowledge of labour legislation and IR practices.
Knowledge of competency-based interviewing.
Results and target driven.
Sound managerial skills.
Planning and organising skills.
Problem-solving skills.
Strong customer orientation.
Good communication skills.
Computer literacy.
Mathematical skills.

Competencies:

Leading and Supervising.
Delivering Results and Meeting Customer Expectations.
Relating and Networking.
Following instructions and procedures.
Working with people.
Analysing.
Planning and organising.
Coping with Pressures and Setbacks.

Kindly note only applicants who meet the minimum requirements will be contacted.

Clicks Group is committed to the principles of Employment Equity.

Job Description for the Service Advisor Role

Job Purpose:

To provide excellent service at the point of sale by ensuring fast and efficient customer service and during point of sale (POS) operational activities.

Job Objectives:

To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
To ensure shop assistants/cashiers are trained, competent, motivated, and directed to fulfil their duties whilst delivering excellent service always.
To ensure sufficient staffing of the shop assistant/cashiers in line with the work schedule, company policies, and labour legislation.
To resolve all customer queries timeously and efficiently in line with the Company’s policies.
To drive the promotion of the Clicks Clubcard to ensure the achievement of Clubcard participation targets.
To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimise stock losses and maximise security procedures at the point of sale.
To deliver superior customer service by acting as a brand ambassador, being visible, and being professional.
To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
To maintain updated knowledge on products, ranges, promotions, and events to always provide the correct information to customers.