Expanding Convenience: Bank Branches Now Offering Smart ID and Passport Services in 2024
Find Out Which Bank Branches in South Africa Provide Smart ID and Passport Services
In a bid to streamline the application process for Smart ID and passport services, several South African banks have partnered with the Department of Home Affairs. This partnership allows South Africans to apply for these essential documents at selected bank branches—saving time and skipping the chaos at Home Affairs offices.
Below is a comprehensive and updated list of participating banks and branches, with more expected to join soon.
How Bank-Assisted Smart ID and Passport Services Work
Through this collaboration, citizens can complete their Smart ID and passport applications online via the eHomeAffairs portal. After uploading their details and making payment, applicants must book an appointment at a participating bank branch for biometric verification and document collection.
Updated List of Participating Bank Branches (2024)
🏦 Standard Bank (9 Branches)
- Kathu Mall – Hendrik Van Eck St, Postmasburg | 📞 053 723 9610
- Centurion Lifestyle – Cnr Lenchen & Old Johannesburg Rd | 📞 012 671 4042
- Killarney Mall – Riviera Rd, Johannesburg | 📞 011 486 0002
- Kingsmead – 1 Kingsmead Way, Durban | 📞 031 308 7900
- Jubilee Mall – Temba, Hammanskraal | 📞 011 351 7814
- Canal Walk – Century City, Cape Town | 📞 021 529 8216
- Mitchell’s Plain Promenade – AZ Berman & Morgenster Rd | 📞 0860 123 000
- Simmonds Street – Selby, Johannesburg | 📞 011 631 1624
- Newton Park – Pickering St, Port Elizabeth | 📞 041 404 8319
🏦 FNB – First National Bank (7 Branches)
- Burgersfort – Twin City Complex | 📞 072 457 8619 / 013 216 0098
- Centurion Lifestyle – Centurion | 📞 066 460 0530
- Cornubia – Cnr N2 & M41, Durban | 📞 031 308 7900
- Glen Shopping Centre – Glenvista | 📞 061 495 4441
- Greenpoint – Somerset Rd, Media Quarter | 📞 087 345 6090
- Lynnwood – Lynnwood Rd, Pretoria | 📞 066 460 0130
- Merchant Place – Rivonia, Sandton | 📞 066 290 3307
🏦 Nedbank (6 Branches)
- Arcadia – Beatrix St, Pretoria | 📞 066 460 0122
- Constantia Kloof – Roodepoort | 📞 011 639 4208
- Durban North – Adelaide Tambo Dr | 📞 080 055 5111
- Nelspruit – TEMP CLOSED | 📞 081 336 5941
- Rivonia – Sandton | 📞 066 290 3257
- St George’s Mall – Cape Town | 📞 0800 555 111
🏦 Absa (6 Branches)
- Centurion Lifestyle – Centurion | 📞 066 460 0356
- Key West Mall – Krugersdorp | 📞 079 900 6457
- Sandton City – Sandton | 📞 066 290 3314
- Towers North – Commissioner & Troye St, Johannesburg | 📞 011 350 4111
- Port Elizabeth – Bagshaw & Govan Mbeki Ave | 📞 041 404 8319
- Stellenbosch – Plein St, Stellenbosch | 📞 021 809 2311
🏦 Discovery Bank (1 Branch)
- Head Office – 1 Discovery Place, Sandton | 📞 0860 998 877
🏦 Investec (1 Branch)
- Sandown – 100 Grayston Dr, Sandton | 📞 011 286 7000
How to Apply for Your Smart ID and Passport
- Register online at the eHomeAffairs portal.
- Submit application and make payment securely.
- Book an appointment at your nearest participating bank.
- Visit the bank on your scheduled date for biometric capturing.
⚠️ Note: Walk-ins are not permitted—you must have a confirmed appointment.
Why Use Bank Branches Instead of Home Affairs Offices?
✅ Convenience: No more waiting in long queues.
✅ Efficiency: Shorter processing times.
✅ Accessibility: Expanding to more cities nationwide.
This bank-based service offers a significantly more efficient way to apply for Smart IDs and passports in South Africa. With new branches continually being added, it’s only getting easier for citizens to access essential Home Affairs services—right where they bank.
Also read: List of Banks That Offer Smart ID Cards and Passport Applications in 2025
