Updating SASSA Grant Banking Details: Common Mistakes to Avoid for Smooth Grant Payments

Avoid payment delays and grant rejections — here’s how to correctly update your SASSA banking details and steer clear of costly mistakes.

For millions of South Africans, SASSA grants are a lifeline, helping cover essentials like food, rent, and utilities. But when your banking details are incorrect or not updated properly, this crucial support can be delayed or even halted. Whether you receive a Social Relief of Distress (SRD) grant, Child Support Grant, or Older Person’s Grant, ensuring your banking information is accurate is key to receiving your payment on time.

Here are the most common mistakes people make when updating their SASSA grant banking details — and how to avoid them.

1. Using Incorrect or Incomplete Information

One wrong digit in your account number or forgetting to fill in part of the form can block your payment.

Avoid this by double-checking these details:

• Your South African ID number
• Bank name
• Correct account number
• Branch code
• Account type (cheque or savings)

Leaving even one field blank can delay your grant.

2. Using a Bank Account Not Registered in Your Name

SASSA will only pay into a bank account that matches your ID. Using a family member’s or friend’s account will cause your payment to fail.

Pro Tip: Always use a personal bank account registered with your official name and South African ID.

3. Failing to Use a Registered and Active Phone Number

To complete your update, SASSA sends a secure link via SMS. If your phone number isn’t RICA-registered, is inactive, or isn’t in your name, you won’t receive this critical message.

What to do:

• Use a RICA-registered number in your own name
• Ensure the number is active and can receive SMS

4. Not Verifying If the Update Was Successful

Just submitting your information isn’t enough — you must confirm the update was processed.

How to check:
Visit srd.sassa.gov.za or call the SASSA helpline a week after submission.

5. Ignoring Required Supporting Documents (For In-Person Updates)

When visiting a SASSA office to change your banking details, bring:

• Your SA ID book or smart card
• Proof of residence (e.g., utility bill)
• Bank statement or bank letter confirming account ownership

Tip: Always bring both originals and copies of all documents.

6. Submitting Details on Fake or Unofficial Websites

Cybercriminals often set up fake SASSA pages to steal your personal info. Entering your data on a scam site can lead to fraud or lost grants.

Stick to official channels:

• srd.sassa.gov.za
• SASSA local offices
• Avoid links from random SMS or WhatsApp messages

7. Not Updating Banking Details for Each Grant Type

If you receive multiple grants, updating banking details for one doesn’t automatically update the rest.

Example: SRD, Child Support Grant, and Older Person’s Grant must be updated separately.

Action Step: Ask SASSA which grants need individual updates.

8. Forgetting to Withdraw Funds from Old SASSA Cards

If you switch from your SASSA card to a personal bank account, don’t forget to empty the balance from the old card before the switch.

Tip: Withdraw all funds before the new banking details are activated.

✅ Quick Checklist: Avoid Delays in Grant Payments

• ✔ Use your own, active bank account and cellphone number
• ✔ Double-check all info before submitting
• ✔ Submit all required documents (if visiting an office)
• ✔ Only update details via srd.sassa.gov.za or a SASSA office
• ✔ Confirm updates are successful by checking your SASSA status

Final Thought

Updating your SASSA banking details should be straightforward, as long as you avoid these pitfalls. A little care and attention can prevent weeks of frustration and missed payments. Stay informed, stay secure, and ensure that your grant payments arrive on time, every time.

Also read: SASSA Grant Payment Dates for May 2025: Will The VAT Freeze Affect The Increases?​