Eskom Meter Update: Nearly 2 Million Prepaid Meters Await Reprogramming Before 24 November Deadline

Eskom Meter Update: Nearly 2 Million Prepaid Meters Await Reprogramming

As the 24 November 2024 deadline approaches, millions of prepaid meters in South Africa are set to stop accepting new electricity tokens unless updated. This urgent situation arises due to an anti-fraud system integrated into prepaid meters that requires a Key Revision Number (KRN) update to prevent token identification (TID) rollover issues. Eskom and municipalities are racing against time, urging users to update their prepaid meters to ensure they can continue purchasing and using electricity.

What Is the KRN Update and Why Is It Necessary?

Prepaid meters globally, including those in South Africa, use a standard anti-fraud mechanism known as the Standard Transfer Specification (STS). The STS system relies on a TID, which essentially functions as a timer starting from a fixed point in time. In South Africa’s case, the initial KRN began counting from 1 January 1993. Now, nearly 31 years later, the TID timer is running out, necessitating a switch from KRN 1 to KRN 2.

The update is straightforward and does not require new hardware or complex software changes. Users only need to enter two 20-digit codes, available when purchasing electricity vouchers, to switch to the updated KRN version. If this update is not completed, the meter will no longer accept new recharge tokens after 24 November, disrupting the electricity supply for households still on the outdated system.

The Scope of the Challenge: Millions of Meters Still Unreprogrammed

As the deadline nears, Eskom and municipalities are struggling to complete the massive task of updating nearly 2 million prepaid meters. Eskom’s dashboard indicates that 2.4 million meters remain unupdated, while municipalities still have 323,031 meters to address. To meet the deadline, Eskom needs to update an average of 135,283 meters daily, while municipalities need to reprogram approximately 17,947 meters each day.

While Eskom has taken measures, such as pre-coding 6.6 million out of its 7 million meters, the program has encountered delays. Despite early progress, updates have slowed, and concerns are growing that a significant portion of users may not complete the KRN switch on time.

Reasons Behind the Slow Progress

Eskom’s initial pre-coding efforts meant that many meters received their KRN codes with regular electricity purchases. However, the current slowdown suggests that users may not have purchased enough electricity to prompt an update. A key contributing factor is electricity theft. Users buying from illegal vendors or bypassing meters are not engaging with the official system, hindering the update process. Eskom has ramped up inspections to address illegal electricity use, imposing fines and temporarily disconnecting offenders who bypass their meters.

How to Check and Update Your Prepaid Electricity Meter

To ensure your meter is ready for the new KRN, Eskom provides an easy way to verify its status. By entering a specific code — 1844 6744 0738 4377 2416 — on your prepaid meter, you can determine whether your meter requires an update. If the display shows KRN 1, you need to proceed with the reprogramming. Here’s a simple step-by-step guide:

1. Purchase Your KRN Update Tokens: Buy electricity from a legitimate vendor to receive two special 20-digit recode tokens.
2. Enter the First Recode Token: Key in the first 20-digit token and wait for confirmation that it has been accepted.
3. Enter the Second Recode Token: Key in the second 20-digit token. Once accepted, the meter should now be updated to KRN 2.
4. Recharge Your Meter: Enter your usual 20-digit voucher to load electricity on the updated meter.

Consequences of Missing the Deadline

Failure to update your prepaid meter before the 24 November deadline could result in a sudden loss of electricity supply. Any new recharge vouchers bought after the deadline will not be accepted by meters still on KRN 1, potentially leaving households without power. Eskom has emphasized that the update is crucial to ensure uninterrupted service and to protect against potential fraud.

The Broader Context: A Global Challenge

South Africa is not alone in facing this KRN update requirement. All STS-compliant prepaid meters worldwide are affected by this TID rollover, necessitating similar updates in other countries. However, South Africa’s delayed start to the reprogramming effort has heightened the urgency.

Consumer Awareness and Education Efforts

To mitigate the impact, Eskom and municipalities have rolled out extensive consumer education campaigns, urging users to act promptly. Information on how to update meters is readily available on Eskom’s KRN dashboard and via communication channels from local governments. However, with millions still un-updated, the focus remains on accelerating the recoding process.

Final Thoughts: Act Now to Avoid Power Disruptions

As the countdown to November 24 continues, prepaid electricity users are urged to check and update their meters without delay. This simple yet critical action will ensure continued access to electricity and avoid disruptions caused by outdated meter systems. For those uncertain about the update process, reaching out to Eskom’s helplines or consulting the KRN dashboard can provide clarity and assistance.

The task may seem daunting, but with coordinated efforts from users, Eskom, and municipalities, South Africa can minimize the impact of this looming deadline and secure uninterrupted electricity for millions of households.