Eskom Issues Urgent Warning to South Africans

Eskom has issued an urgent warning to South Africans, raising the alarm over a sharp increase in electricity meter tampering. This illegal activity not only places lives at risk but also threatens the financial sustainability of both the national utility and municipalities.

What Prompted Eskom’s Urgent Warning?

In 2025, Eskom noted a surge in cases where consumers have either bypassed or illegally modified electricity meters. These tampering incidents are usually intended to avoid paying for electricity. However, Eskom stressed that this practice is criminal and will carry severe consequences.

According to Eskom, tampering with a meter is not just theft; it endangers households, communities, and the broader economy.

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How Meter Tampering Works—and Why It’s Dangerous

The City of Ekurhuleni, which has joined Eskom in its public condemnation, explained that tampering occurs when a customer deliberately interferes with the functioning of the meter. In most cases, the device is altered so it stops registering the actual electricity consumed.

This manipulation often means faults in a home or business may go undetected. The system may fail to trip during electrical surges, dramatically increasing the risk of electrocution or fire.

“This is very dangerous for people in the building and can result in electrocution or a fire,” Eskom warned.

Financial Impact: Costing Eskom Millions

The financial consequences are just as alarming. From April 2024 to February 2025, Eskom lost around R221 million due to theft and vandalism. Although this is slightly down from the R271 million in the previous year, the utility said the problem remains persistent.

The economic impact ripples far beyond Eskom. When customers don’t pay for electricity, it undermines funding for maintenance and upgrades. This contributes to load shedding, service interruptions, and poor infrastructure reliability.

What Are the Penalties for Tampering?

To combat this growing crisis, the City of Ekurhuleni has introduced tough penalties. These include:

• Removal and reinstatement of service connections
• Charges based on labour, materials, and transport
• A 10% surcharge
• A minimum fine of R5,566.07

Eskom has confirmed that it is actively monitoring consumption patterns. If irregularities are detected, such as a household consuming power without buying units, technicians are dispatched to audit the meter.

Where tampering is confirmed, Eskom may remove its infrastructure and lay criminal charges against the customer. Repeat offenders could face fines of up to R12,000 or even jail time.

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Ghost Vending and Meter Fraud: A Growing Problem

Ghost vending, where illegal prepaid vouchers are sold by crime syndicates, is also on the rise. Eskom has warned customers not to fall for scams. If someone offers to change your meter for a fee, that’s a red flag.

“If somebody offers to make changes on your meter and asks for payment, you should know it’s illegal,” the utility cautioned.

These scams not only harm unsuspecting consumers but also bolster organised crime networks that profit from electricity theft.

Community Involvement is Critical

Monde Bala, Eskom’s Group Executive for Distribution, has called on the public to take an active role.

“We urge communities to play a role in protecting the infrastructure that delivers electricity to their homes and businesses,” Bala said.

He explained that vandalism and theft lead to unplanned outages, often lasting days or even weeks. In cases where transformers or high-voltage components are damaged, restoration can be slow, as replacement parts are not always readily available.

“Reliable electricity is essential for daily life,” he added, “from preserving food to enabling children to study after dark.”

What Can South Africans Do?

To protect both safety and access to reliable electricity, South Africans should:

• Report any suspected tampering or illegal connections to Eskom or local authorities
• Refuse offers from individuals claiming they can alter meters
• Ensure meters are legally installed and monitored
• Educate communities about the dangers of tampering

Customers who may have previously tampered with their meters are encouraged to regularise their accounts during designated grace periods to avoid fines or prosecution.

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Electricity is a Shared Responsibility

The Eskom Issues Urgent Warning is more than a reminder; it’s a call to action. Meter tampering is not only illegal but also incredibly dangerous. It disrupts services, endangers lives, and weakens South Africa’s already strained energy infrastructure.

South Africans must stand together to protect the electricity infrastructure. Report suspicious activity, avoid scams, and help ensure a reliable and safe power supply for all.